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Trustify360 - Default Title

LivePerson

475 10th Ave, 10018, New York, United States

http://www.liveperson.com

Visit this site

1.40

Based on 20 Reviews

5.00%

0.00%

5.00%

85.00%

About LivePerson

LivePerson delivers AI-powered customer engagement solutions that enable your brand to have conversations with millions of consumers as personally as you would with a single consumer. With LivePerson, brands are reducing customer care costs and increasing annual sales. LivePerson unlocks these benefits because our modern approach to customer engagement runs on AI, but feels Curiously Human™. By partnering with LivePerson, you can: Gain real-time insight into 100% of conversations you have with consumers, across the IVR, live voice, and digital. Our Conversational Intelligence unlocks deep cost savings and conversion opportunities that inform consumer experience strategies and business processes across the enterprise. It takes more than click and survey data to improve customer engagement. It requires understanding the voice of the customer. Engage with consumers in and across the communication channels they already enjoy, from popular messaging and social apps to your brand’s app, web site, and voice. Convenience is king. Consumers prefer brands that give them choices when it comes to where and how they have a conversation. Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations. Our pre-tuned NLU consistently outperforms other AI solutions with faster time to value and higher intent recognition. It’s the foundation of a complete toolset to build, run, and optimize Conversational AI for care and commerce. Empower agents with AI to supercharge cost savings and customer satisfaction. We use AI to prioritize agent queues, signal agents on the right moment to step into an automated conversation, and assist agents with the right content for each turn of the dialogue. Agents annotate automated recommendations, so the system continually improves them. Together, these capabilities can double agent productivity while reducing agent attrition. Connect our capabilities with your broader systems to bring their full power to your customers and agents. We work with your existing technologies to amplify the impact of those investments. We connect to popular CRMs, third-party NLUs, telephony systems, personalization engines, Medallia, Affiniti and other consumer experience tools. Brands can bring their own bots, voice experience, and agent workspace. Their developers can build on top of 100+ APIs and SDKs to configure the agent and consumer experience.

Contact Info

http://www.liveperson.com
475 10th Ave, 10018, New York, United States
connections-lp@liveperson.com

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6 year customer but still stuck paying $300 in cancellation fees? Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned

They advertise Voice To SMS but its… They advertise Voice To SMS but its nowhere on the site. Everything's Automated so there's no way to reach an actual person. I wasted two hours trying to play with their platform today and I am not impressed. Companies like this advertise something, real you in, waste your time and then don't give you what you actually wanted.

TERRIBLE Live person quotes success stories on their website, but none of them are from end users. The process is painful to users, and yet they claim to be the best. What's most disappointing is their own support processes. They are after all a supplier that is meant to improve customer engagement.

Billing Scam Hi, We been using Liveperson for close to 5 years. Somewhere in that time frame they switched us to an annual contract rather than monthly. We are stuck paying $95 a month for product they are now advertising as $35 a month. We requested to cancel our service and they claim they have 90 day cancellation policy and are charging us for 3 more months. We have requested numerous times for documentation proving we signed any agreement or were ever informed of our contract changing from monthly to yearly. We wanted proof of their user agreement claiming the 90 days. After 2 months they have failed to provide any evidence nor have they even responded. Avoid their overpriced products at all cost.

Customer support has been abysmal. Customer support has been abysmal. I have: tier 3 # 01102504 which has been open for well over a week with no response from anyone tier 2 # 01104687 opened and said would be fixed in a day. now i keep getting messages, after a week, that you are trying to close it because I haven't responded. I have responded to every email! I also posted error messages I'm receiving into the ticket comments. At this point I am in limbo, cannot create any messaging engagements, or edit any of the current chat engagements we deployed because messaging doesn't work. We are ready to abandon the product. For a company that sells customer service solutions, this is a pretty bad look. Jim

LivePerson

http://www.liveperson.com

About LivePerson

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hawaiicity

Justin Gagnon

TAtnon

chad

Jim