Justin Gagnon
GBThey advertise Voice To SMS but its… They advertise Voice To SMS but its nowhere on the site. Everything's Automated so there's no way to reach an actual person. I wasted two hours trying to play with their platform today and I am not impressed. Companies like this advertise something, real you in, waste your time and then don't give you what you actually wanted.
Yeosh Bendayan
GBShady cancellation policy They were good to work with at first - and then they switched from a downloaded software to a web portal and it SUUUUUUCKS. Then when you try to cancel they hit you with a 90-day cancellation?! They keep charging my credit card even though the 90 days have expired. They are burning every bridge with this cancellation deal. I would have given them a decent recommendation before but not now. I won't be working with them ever again.
Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
Andy
GBVery robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
Jim
GBCustomer support has been abysmal. Customer support has been abysmal. I have: tier 3 # 01102504 which has been open for well over a week with no response from anyone tier 2 # 01104687 opened and said would be fixed in a day. now i keep getting messages, after a week, that you are trying to close it because I haven't responded. I have responded to every email! I also posted error messages I'm receiving into the ticket comments. At this point I am in limbo, cannot create any messaging engagements, or edit any of the current chat engagements we deployed because messaging doesn't work. We are ready to abandon the product. For a company that sells customer service solutions, this is a pretty bad look. Jim