Sean Corcoran
GBWorst company to contact, won't let you cancel I actually wish there was a zero stars options. I've tried to reach my "account manager" numerous times this year to PAY THEM MORE MONEY and upgrade my account but no one ever gets back to me. They claim no one in the company has a phones if you ask to speak with someone. Now I just want to cancel but I can't even do that because the "account manager" needs to do it. If you are a manager at liveperson please do something about this. Now I just have to contact my credit card company to stop payments to you because there is no other option.
Andy
GBVery robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
Jim
GBSneak Auto Renew Subscription We stopped using their product and it had an auto renew which they never once mentioned. Never once contacted us until they sent us an invoice and demanded payment.
Marion
ATPlace to go if you need to talk Liveperson's live experts are excellent when you are in need of a shoulder to cry on at any time of day or night, and from anywhere around the planet. What is even better, not only do they lend a sympathetic ear but they give you advice that will help you pick yourself up and start on your own path toward recovery and healing. Excellent site for talking to counselors online.
Jim
GBCustomer support has been abysmal. Customer support has been abysmal. I have: tier 3 # 01102504 which has been open for well over a week with no response from anyone tier 2 # 01104687 opened and said would be fixed in a day. now i keep getting messages, after a week, that you are trying to close it because I haven't responded. I have responded to every email! I also posted error messages I'm receiving into the ticket comments. At this point I am in limbo, cannot create any messaging engagements, or edit any of the current chat engagements we deployed because messaging doesn't work. We are ready to abandon the product. For a company that sells customer service solutions, this is a pretty bad look. Jim