hawaiicity
GB6 year customer but still stuck paying $300 in cancellation fees? Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned
PX Primary
GBBad leadership dragging this company down The primary issue with this company rests with the Leadership teams. They have great individual contributors who often work hard to support customers only to be hampered by terrible leadership. With multiple executives turning over in short order and a terrible product roadmap that changes every quarter resulting in failed promises... It's easy to see why they are struggling financially.
Rob
GBShambolic - Vacant Afterservice Care Liveperson are fantastic at chasing invoices, and that's about it. Repeatedly have asked questions about our contract, with no response. Currently have been without a properly functioning system for 6 days - someone is either out of the office, in a different country, or apparently too important to talk to me about it. Love this excerpt from Liveperson's "Values": "We are accountable. Period. We see our work through, prioritize appropriately, act resiliently, and even say “No” when we need to. As individuals, we’re empowered to take charge and become leaders at every stage." Looks like they've absolutely nailed the "No" aspect of their aftercare. Shop around!
Marion
ATPlace to go if you need to talk Liveperson's live experts are excellent when you are in need of a shoulder to cry on at any time of day or night, and from anywhere around the planet. What is even better, not only do they lend a sympathetic ear but they give you advice that will help you pick yourself up and start on your own path toward recovery and healing. Excellent site for talking to counselors online.
Paresh Patel
GBDon't ever sign up with this company Don't ever sign up with this company, once you signup they will do everything possible not to let you cancel your subscription. they sill not accept cancellation over the phone you will need to submit via Live Chat, Read their Term and Condition.