Andy
GBVery robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
hawaiicity
GB6 year customer but still stuck paying $300 in cancellation fees? Wow..90 day cancellation fee! our code does not even work on our website anymore and we are still stuck paying.... "I apologize but this procedure is standardized for all accounts. I am not able to cancel your account immediately. 90-day cancellation notice, please know that your account will remain active for the next 90 days." That was the nice message i got from my liveperson account manager I don't want to sound like a broken record but stay away from this company....lesson learned
Marion
ATPlace to go if you need to talk Liveperson's live experts are excellent when you are in need of a shoulder to cry on at any time of day or night, and from anywhere around the planet. What is even better, not only do they lend a sympathetic ear but they give you advice that will help you pick yourself up and start on your own path toward recovery and healing. Excellent site for talking to counselors online.
Jon
GBIf zero was an option - I would rate LivePerson a zero Simply the worst customer service that I have experienced from a web based company....EVER! Nearly impossible account management portal. And, surprise, the account cancellation page "doesn't work". Avoid at all costs. There are better providers at a lower cost with FAR superior customer service than LivePerson!