LivePerson

475 10th Ave, 10018, New York, United States
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1.40
Based on 20 Reviews

5

5.00%

4

5.00%

3

0.00%

2

5.00%

1

85.00%
About LivePerson

LivePerson delivers AI-powered customer engagement solutions that enable your brand to have conversations with millions of consumers as personally as you would with a single consumer. With LivePerson, brands are reducing customer care costs and increasing annual sales. LivePerson unlocks these benefits because our modern approach to customer engagement runs on AI, but feels Curiously Human™. By partnering with LivePerson, you can: Gain real-time insight into 100% of conversations you have with consumers, across the IVR, live voice, and digital. Our Conversational Intelligence unlocks deep cost savings and conversion opportunities that inform consumer experience strategies and business processes across the enterprise. It takes more than click and survey data to improve customer engagement. It requires understanding the voice of the customer. Engage with consumers in and across the communication channels they already enjoy, from popular messaging and social apps to your brand’s app, web site, and voice. Convenience is king. Consumers prefer brands that give them choices when it comes to where and how they have a conversation. Automate conversations with Conversational AI built on the world’s largest data set of consumer conversations. Our pre-tuned NLU consistently outperforms other AI solutions with faster time to value and higher intent recognition. It’s the foundation of a complete toolset to build, run, and optimize Conversational AI for care and commerce. Empower agents with AI to supercharge cost savings and customer satisfaction. We use AI to prioritize agent queues, signal agents on the right moment to step into an automated conversation, and assist agents with the right content for each turn of the dialogue. Agents annotate automated recommendations, so the system continually improves them. Together, these capabilities can double agent productivity while reducing agent attrition. Connect our capabilities with your broader systems to bring their full power to your customers and agents. We work with your existing technologies to amplify the impact of those investments. We connect to popular CRMs, third-party NLUs, telephony systems, personalization engines, Medallia, Affiniti and other consumer experience tools. Brands can bring their own bots, voice experience, and agent workspace. Their developers can build on top of 100+ APIs and SDKs to configure the agent and consumer experience.

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Yeosh Bendayan
GB

Shady cancellation policy They were good to work with at first - and then they switched from a downloaded software to a web portal and it SUUUUUUCKS. Then when you try to cancel they hit you with a 90-day cancellation?! They keep charging my credit card even though the 90 days have expired. They are burning every bridge with this cancellation deal. I would have given them a decent recommendation before but not now. I won't be working with them ever again.

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Rajiv
TH

Appalling customer service Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.

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Csongor Botos
GB

horrible experience horrible experience. difficult to use. it logs you out. just awful

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Paresh Patel
GB

Don't ever sign up with this company Don't ever sign up with this company, once you signup they will do everything possible not to let you cancel your subscription. they sill not accept cancellation over the phone you will need to submit via Live Chat, Read their Term and Condition.

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Andy
GB

Very robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.

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