Andy
GBVery robust platform I'm not sure there is any messaging solution available that has more features than LivePerson. Their platform is very robust and would satisfy 95% of any business's messaging needs. They do have some faults with outdated/unclear API documentation. Also, if you're a small to medium business you will have zero influence into feature requests. This is typical for any large SaaS, and shouldn't be a surprise.
chad
GBBilling Scam Hi, We been using Liveperson for close to 5 years. Somewhere in that time frame they switched us to an annual contract rather than monthly. We are stuck paying $95 a month for product they are now advertising as $35 a month. We requested to cancel our service and they claim they have 90 day cancellation policy and are charging us for 3 more months. We have requested numerous times for documentation proving we signed any agreement or were ever informed of our contract changing from monthly to yearly. We wanted proof of their user agreement claiming the 90 days. After 2 months they have failed to provide any evidence nor have they even responded. Avoid their overpriced products at all cost.
Rajiv
THAppalling customer service Appalling customer service. We discontinued their service and cancelled last year, yet were charged over $1200 this year. No way of communicating with them as there was no response to numerous emails, so the only recourse was challenging the charge with our bank. For a company that sells customer service, theirs is non-existent. Several billing problems when we started, too. Chaotic company that should be avoided.
Ian Hajyzamanali
GBAbsolutely appalling company to deal… Absolutely appalling company to deal with. We are a paying client using their services in the UK and the system is awful in terms of its design, support and UI. The company's communication is poor and they sacked all of their UK account management team and failed to tell us. It was the most satisfying experience to terminate our contract with them.
Jon
GBIf zero was an option - I would rate LivePerson a zero Simply the worst customer service that I have experienced from a web based company....EVER! Nearly impossible account management portal. And, surprise, the account cancellation page "doesn't work". Avoid at all costs. There are better providers at a lower cost with FAR superior customer service than LivePerson!