Digital River

10380 Bren Rd. W., 55343, Minnetonka, United States
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1.25
Based on 20 Reviews

5

5.00%

4

0.00%

3

0.00%

2

5.00%

1

90.00%
About Digital River

Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.

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Makeitwrite
CA

SHAM order processing/online shop operator These guys operate the onkine store for trend micro and process the payments on they behalf... O purchased a product from trend micro last year and JUST, OUT-OF-THE-BLUE received a “renewal” notice from these guys TO EHICH THEY ILLEGALLY CHARGED MY CREDIT CARD😡😡😡 ***UPDATE: APRIL 24, 2024*** I contacted trend micro and they said digital rivers area to issue refunds and debit from accounts…. And dont bother trying to contact these guys via email or telephone CAUSE THEY DONT ANSWER and they “automated” email messaging centre DOESNT RECOGNIZE the “order number”

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Gr Thom
GB

They Auto renewed a software that I do… They Auto renewed a software that I do not want. I am jumping through hoops to try and get AN almost $200 refund. I found the same software renewal for $39 DO NOT USE THEM

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Ian Doolan
GB

Motorola / Digital River - hmmm - No! Trying to order a Motorola Mobile Phone on their Website which is operated by Digital River. I’ve had my basket in abeyance for a couple of days and on two occasions I’ve looked at it, additional items have appeared - not added by me. There’s something very strange about this lot and numerous warnings from folk saying “do not buy a Motorola phone via their website operated by Digital River. I can see why!! I think I’ve dodged a bullet and will take my money elsewhere. Hello Samsung 😊. I’d really like a Motorola Razr 40 Ultra but not via Digital River!

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Chikwang Sunim
AU

From a $2.99 (supposedly free)photo software, to $59.99us monthly subscription, Canceling V/difficult I went from a supposedly free trial, to a charge of $2.99 for a photo software enhancer. Then suddenly charged monthly a fee of $59.99US by Digital Rivers. When I tried to unsubscribe from the software, it was hard to do through the Digital Rivers commerce sight. So I canceled through PayPal and requested a partial refund. Then I noticed another carrier had slipped into my Pay Pal account asking for same amount? I canceled that too. Looking at others feedback, it would seem they are scamming others too. I saw they made $300+ million last year! BEWARE of any subscription that links back to digital river inc. and their partners.

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Billy
GB

Be very carful if using this company as… The "auto-renewal" feature is something to be avoided. Auto-renewal not something I was expecting to come across as most companies are now well aware that buyers of good/services see this as a fraudulent practice. I did manage to cancel my subscription but it took time to get back into my account. Be wary of any company that uses auto-renewals, they are really hoping you forget to cancel and so keep taking your money each month. Remember, "ethical" companies don't use "iffy" practices.

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