Nasty Billing Practises I had a free plan and after a year they autorenewed it to a starter plan ? the customer service bot is dementing and their billing practises are predatory and unethical. we made ONE test video and then decided not to use it ever again as the editing process is not for us

AVOID AT ALL COSTS The reviews are… AVOID AT ALL COSTS The reviews are telling consumers to stay away and there is a reason. Vimeo has NO real response; we have problems with the player that have now caused real problems for our business. We have now tried to communicate to get the issues resolved, and they have done nothing. One generic email in over two weeks. We have had to move our entire video content to another platform. Once a reliable brand years ago, it is now absolutely useless. As we have paid for a year and as the functions are not working and they wont reply. They won't even reply to a refund. All the bad reviews are right. If only I had seen this before signing up. They should be ashamed of their business conduct there are no values or no care at all. On research, there are so many alternatives, better costs, service and just as good quality 0/10

Don't ever let Vimeo get your credit card information I've spent two 15-minute sessions trying to cancel my subscription, delete my account, or disable auto-renew with no success. Vimeo's FAQs claim to lead you to the correct account settings and so on, but all you get is an "Upgrade" screen. It's clear that Vimeo has designed the system to keep you locked in forever. And so what other slime ball practices does this company use?

I made a subscription to watch karate… I made a subscription to watch karate videos through Vimeo. In January 2024, I attempted to watch the videos and in attempting to do so, it said that my subscription had expired. What I didn’t realise was that Vimeo was continuing to take payments out of my account every month even though I couldn’t watch the videos. It is very difficult to contact Vimeo apart from speaking to a robot. I am still trying to sort out the problem.

READ THIS BEFORE USE ANY VIMEO… READ THIS BEFORE USE ANY VIMEO SERVICES!!! The only thing I've ever ordered from Vimeo is a monthly fee of 10 euros per month for viewing rights! The service is very unclear, I don't have a valid subscription anymore and still a monthly payment has been sent to my account. In order to end my "subscription" I had to go to the vimeo website, but I could only get to the mobile application, where you can't see the billing information. At this point I contacted customer service by email to get the billing to stop. The next morning, 119.04 euros had left my bank account! When I finally got to vimeo's website on my computer, a year's subscription appeared there and the end date of the one-week trial period was the previous day when I contacted customer service about unnecessary invoices... VIMEO PRACTICALLY ROBBED ME LEGALLY! I have sent numerous emails and read all the terms and conditions and notified to get my money back, still no response. I have 30 euros left in my account, which is enough for about 3 meals here in Finland and I have 3 children to feed. COMPLETE SCAM, I would give minus stars on trustpilot if I could!!!