Buyers beware! Wished I'd read the reviews prior to ordering. I placed an order on 8/15/22 and paid for expedited shipping. Per their website, expedited shipping orders will be delivered within 1-4 days. After 5 business days, I checked the order only to discover that the items hadn't even been shipped yet. I emailed them with no response. Luckily I had paid with Paypal, so I opened a case through them. After that happened, I finally received an email stating that the Jan Marini products were on back order and would ship as soon as they were restocked. Shouldn't that be indicated when ordering a product? They also assured me that my shipping would be refunded to me, which to no surprise, hasn't happened. I did finally receive a tracking number and my items are finally due to be delivered to me two weeks after the order was placed. Hopefully I'll receive them.

DermAvenue.com--Excellent! The DermAvenue.com experience was excellent. Needed a product I could only get from my local skin care team whose price was soooo much higher than DermAvenue that I bought two. Items arrived well-packaged and timely. I appreciate the real-time tracking link to check on its status. And thanks for the several discount coupons back to my email. You carry well-branded product--saved your site as a Favorite--will be back for more. Thanks so much! Audry

Great experience in placing my Obagi… Great experience in placing my Obagi order by phone! Had question with on line order so called for assistance. Friendly greeting and all my questions answered to my satisfaction, so I placed my order. Can’t wait to continue using this terrific product line which addresses all my skin care needs. Earning reward points a bonus with Dermavenue’s easy to shop website.

Ordered my items Ordered my items. Received them in a few days and everything was great. Re ordered my items and they were on back order but I wasn’t notified until I inquired about it. When I did inquire about it I received a prompt response and the person was very friendly informed me I would be receiving my package Tuesday although I ended to receiving it Wednesday.

Buyer Beware Buyer Beware. Placed my first & LAST order w/ Dermavenue about a month ago, paying add'l for fast shipping. I did Not get my order on a fast track & to date have never received all ordered items. I've called (no one ever answers) & emailed their Customer Support Dept numerous times without a response from anyone. TERRIBLE company.