Don't purchase Neocutis products from Dermavenue I am wondering if you are buying substandard products from Neocutis and then selling them on your website. I have been buying the Neocutis Journee sunscreen for years. Usually from my cosmetic dermatologist. But since I only see her every 3-5 months, I started buying it from your website. I have had to throw away the last two bottles because the pumps malfunctioned. A problem that I never had when buying it from my doctor. You can see that I have been loyal customer and have enjoyed the convenience of purchasing my Neocutis products from you. But for now I am done. Would not recommend you as a source to any of my girlfriends.

Buyer Beware Buyer Beware. Placed my first & LAST order w/ Dermavenue about a month ago, paying add'l for fast shipping. I did Not get my order on a fast track & to date have never received all ordered items. I've called (no one ever answers) & emailed their Customer Support Dept numerous times without a response from anyone. TERRIBLE company.

Ordered my items Ordered my items. Received them in a few days and everything was great. Re ordered my items and they were on back order but I wasn’t notified until I inquired about it. When I did inquire about it I received a prompt response and the person was very friendly informed me I would be receiving my package Tuesday although I ended to receiving it Wednesday.

It is very hard to navigate on the website It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the sold out products don’t show as sold out in the search result, and when you click on it, you learn that the product is out of stock. It needs some work regarding user experience.

Didn’t let me know the items I ordered… Didn’t let me know the items I ordered were delayed because they weren’t actually in stock. First customer service person hung up on me. Second was honest. Customer service reached out after original review and made the situation right. I truly appreciate this.