Buyers beware! Wished I'd read the reviews prior to ordering. I placed an order on 8/15/22 and paid for expedited shipping. Per their website, expedited shipping orders will be delivered within 1-4 days. After 5 business days, I checked the order only to discover that the items hadn't even been shipped yet. I emailed them with no response. Luckily I had paid with Paypal, so I opened a case through them. After that happened, I finally received an email stating that the Jan Marini products were on back order and would ship as soon as they were restocked. Shouldn't that be indicated when ordering a product? They also assured me that my shipping would be refunded to me, which to no surprise, hasn't happened. I did finally receive a tracking number and my items are finally due to be delivered to me two weeks after the order was placed. Hopefully I'll receive them.

DermAvenue.com--Excellent! The DermAvenue.com experience was excellent. Needed a product I could only get from my local skin care team whose price was soooo much higher than DermAvenue that I bought two. Items arrived well-packaged and timely. I appreciate the real-time tracking link to check on its status. And thanks for the several discount coupons back to my email. You carry well-branded product--saved your site as a Favorite--will be back for more. Thanks so much! Audry

I had an ok experience with… I had an ok experience with dermavenue.com. The service wasn't remarkable, but at least it was satisfactory. The staff wasn't spectacularly friendly or helpful but they were polite and attended to me adequately. The purchase itsef was middlin, not extraordinary in any way but it did fulfill my needs and was priced reasonably. All in all, alright, but kind of middle of the road.

Neocutis Products Enjoy my discount which is better than most. I have been using four Neocutis products for several years and getting a lower price is wonderful! Shipments are never delayed and products arrive in perfect condition.

It is very hard to navigate on the website It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the sold out products don’t show as sold out in the search result, and when you click on it, you learn that the product is out of stock. It needs some work regarding user experience.