Ordered my items Ordered my items. Received them in a few days and everything was great. Re ordered my items and they were on back order but I wasn’t notified until I inquired about it. When I did inquire about it I received a prompt response and the person was very friendly informed me I would be receiving my package Tuesday although I ended to receiving it Wednesday.

Dermavenue/Neocutis/Merz Aesthetics I just placed my first order for Neocutis products and received my items very quickly (2 days). I did pay for VIP shipping. I will open my products this evening and am very excited. I've read the negative comments pertaining to Neocutis Journee (previously named Micro Day). This product was reformulated to no longer include chemicle suncreens. I've used Journee for over a year and it is a wonderful moisturizer with a mineral base sunscreen. Additionally, I've read negative comments about Dermavenue not being an authorized retailer for Neocutis. Dermavenue is clearly listed on the Neocutis website as an authorized retailer. This is my first time ordering Neocutis products from Dermavenue. I did have an issue with a discount code not working. The Dermavenue customer support via chat was superior. Gustavo was very helpful, knowledgeable, and friendly. He sent me an invoice for the Neocutis product and included the discount. I am very pleased with their customer service. I've also read comments about malfunctioning pumps on Neocutics products. I use to purchase all my Neocutis products from my physician's office. I had to return 3 products because the pump didn't work. I've also had to return 2 Neocutis products because the chrome coating started flaking off and getting everywhere. This is not Dermavenue's problem. This is a Merz Aesthetics/Neocutis proplem. I've dealt with both Merz Aesthetics and Neocutis customer services. Dermavenue has both beat by a long shot. I did not have positive experiences with customer service representatives at Merz Aesthetics nor at Neocutis. Let me end this review on a positive note. Neocutis products are amazing. They work and are the best I've used and I'm in my mid 50s. Yes, Neocutis is expensive but in my opintion, they are worth the cost. I just love Neocutis skin care.

It is very hard to navigate on the website It is very hard to navigate on this website. Too many pop ups and as you try to type something in the search bar, pop ups interrupt the experience and you end up clicking on something else. Also the sold out products don’t show as sold out in the search result, and when you click on it, you learn that the product is out of stock. It needs some work regarding user experience.

I used Prescriptives for sensitive skin… I used Prescriptives for sensitive skin for years...buying many tubes of cleansers knowing the day would come when I could no longer buy it. About a year ago I ran out and tried to replace it with several different formulas. I am happy to report that the Skinmedica for sensitive skin has lived up to the Prescriptives formula. Extremely pleased!

I have been buying with Dermavenue for… I have been buying with Dermavenue for a few months already. I couldn’t be more happy. Their customer service is outstanding and I receive my products very fast. Also their prices are better than other online stores and since I became their customer I always receive emails with discounts and gifts.