Stress free return I ordered outdoor dining chairs that looked different in person than the online photos. Shopping online is hard and the color was just off. Dianna at Scout & Nimble was extremely helpful in working with the supplier tp accept the return and then coordinating the pick up of 10(!) chairs. Such a relief to get this resolved without a hiccup. It makes a big difference when ordering online and I will be trusting Scout & Nimble with these bigger purchases in the future.

Very helpful This last chat was great. Fast and informative. The time before last with the same question was terrible.

Very high return fee and prices higher than competitors A $40 return fee for a light and small mini table lamp does not feel right and is inconsistent with your competitors’ policies. Moreover, I looked into instead exchanging the product (a Poldina Pro mini lamp) for a larger size, but you have priced the 15 inch Poldina Pro $30 higher than every other retailer in the market including Poldina Pro direct. So it does not make sense to purchase this from you. Very disappointed.

Amazing experience! Amazing and easy experience! We ordered 4 outdoor dining chairs of which one came broken, Diana responded right away and set up a replacement. No followup calls/emails, she took the stress out of ordering online. She also researched a console we had ordered from a different company and sent me the info on backorder right away. Excellent service! Will definitely order from them again. Thank you!!!

Wonderful customer service Wonderful customer service! Literally can not get any better! Above and beyond is hard to find these days. Diana/Diane (drawing a complete blank right now - mom brain) was a pleasure to work with.