love this company! I’ve slowly been furnishing my entire house and always come back to Scout & nimble when I need something new. Their customer service team is beyond wonderful and it just feels really good to support a business that is on your side and will do whatever they can to make Their customers happy. Diana has been so good to me one more than one occasion!

Excellent customer service Excellent customer service! I ordered a piece of furniture, knowing it was back ordered. S&N kept me informed of all timelines and updates, then there was an issue that occurred during shipping, they rectified it quickly. Everyone I communicated with during the process was kind and efficient!

Not Transparent, Unable to Deliver Order has been delayed over four times - never with any rationale. "You're next in line! When our inventory is replenished your items will be prepared for shipment." They then respond with "all time frames are estimated and not guaranteed" if you write in. Buy elsewhere.

Excellent problem resolution Sending delicate items via shippers can be a hazardous affair and mine was no exception. No fault of Scout & Nimble though. They were onto the issue straight away and resolved matters to my satisfaction in an efficient, friendly and professional manner. The service I received from Diana Harris, in particular, was superb. Thanks very much.

Diana Harris is of the best customer service reps Diana Harris is one of the best customer service reps I've come across. She actively reached out when one of my items arrived to the warehouse damaged, and took care of the replacement quickly and with ease. She then followed up with me after the delivery of my replacement, making sure everything went smoothly. It's hard to find good customer service reps today, and Diana is excellent.