Customer Care truly cares! We’re renovating our Naples FL home, damaged in the recent hurricane. I ordered two lovely sconces from Scout & Nimble and then realized I had previously purchased those lights. I wrote to customer care for instructions. What I didn’t expect was the kindest note from manager Diana Harris, who not only explained return procedures, but wrote to me again when my shipment arrived, to advise credit was processed. In this age where at most businesses, no live persons even answer the phone, you guys are wonderful.

Wonderful customer service Wonderful customer service! Literally can not get any better! Above and beyond is hard to find these days. Diana/Diane (drawing a complete blank right now - mom brain) was a pleasure to work with.

S & N is Style, Quality and Service Scout & Nimble is far and away one of the top Design influenced site I have ever shopped. The offerings are always the latest style and trends, they partner with Name Brand Companies, and you can rely on quality and service. Customers Service is exceptional, they are responsive and result oriented. I cant say enough, I love shopping with S&N!

Excellent problem resolution Sending delicate items via shippers can be a hazardous affair and mine was no exception. No fault of Scout & Nimble though. They were onto the issue straight away and resolved matters to my satisfaction in an efficient, friendly and professional manner. The service I received from Diana Harris, in particular, was superb. Thanks very much.

Amazing experience! Amazing and easy experience! We ordered 4 outdoor dining chairs of which one came broken, Diana responded right away and set up a replacement. No followup calls/emails, she took the stress out of ordering online. She also researched a console we had ordered from a different company and sent me the info on backorder right away. Excellent service! Will definitely order from them again. Thank you!!!