no
GBcouldn't refund reclining mechanism the same day it arrived. bought a reclining mechanism. turns out the seat was broken, leaving the chair back leaning back, giving the appearance it was stuck reclined. tried to refund it, but you apparently don't offer refunds, so i wasted $50. I proceded to buy my new chair from Secret Lab.
Aaron
GBGreat Experience! Great experience! I purchased a custom logo and embroidery for my chair and they offered several mock ups, additional design ideas, and walked me through the entire process. It was better than I hoped. The chair arrived very quickly for something custom, was really easy to put together thanks to the included instructions, and works flawlessly and feels great!
Linda Treska
GBWe love the chair and the prompt order… We love the chair and the prompt order processing. We got the chair in two days after we placed the order. Great product!
Charlie Park
GBBetter than SecretLab Better than SecretLab although I wish the headrest was magnetic as well. But, the magnet doesn't even sit at the right spot on the SecretLab chair so I guess it doesn't matter much.
Brian Bettle
GBMy 5-star Base Broke My 5-star Base Broke, and I was happy to see that you offered replacements for a reasonable price. Replacement was easy, but needed youtube guidance. I would recommend how-to videos for at-home replacement parts, which would be a nice touch in the future, similar to your assembly videos.