Maria Mauer
GBSit back and relax! Need for Seat is an EXCELLENT company that does phenomenal quality custom work! They have many different styles of office furniture to choose from and will work closely with you to make sure your company logo is exactly how you want it! They are prompt with responses, courteous, and very professional. I called at least five other companies, and they didn’t even come close to the customer service or capabilities of Need for Seat. They definitely get a thumbs up from me!
Rhonda Criminger
GBWe just love the comfort And adjustable… We just love the comfort And adjustable levels for reclining. The XL seat did not allow quite enough room for comfort under desk when we 1st received it. Contacted customer service and immediately solved our issue with a short cylinder replacement option. It arrived in a few days and we swapped them out. Now it's a perfect fit under desk. We couldn't be more pleased with the chair and our experience with customer service! We highly recommend. Good quality chair with exceptional customer service.
no
GBcouldn't refund reclining mechanism the same day it arrived. bought a reclining mechanism. turns out the seat was broken, leaving the chair back leaning back, giving the appearance it was stuck reclined. tried to refund it, but you apparently don't offer refunds, so i wasted $50. I proceded to buy my new chair from Secret Lab.
Aaron
GBGreat Experience! Great experience! I purchased a custom logo and embroidery for my chair and they offered several mock ups, additional design ideas, and walked me through the entire process. It was better than I hoped. The chair arrived very quickly for something custom, was really easy to put together thanks to the included instructions, and works flawlessly and feels great!
Alex
CAGreat customer service! The tilt mechanism in my chair broke after a year, and when I contacted support Jimmy offered an explanation for a common fix I could do myself. My mechanism was too broken for this to work, so he immediately set me up for a replacement mechanism. The whole exchange only took a couple of days. My problem was resolved very quickly and easily, and I appreciated the gesture of offering instructions to self repair before I got my replacement. Thank you.