Great customer service! The tilt mechanism in my chair broke after a year, and when I contacted support Jimmy offered an explanation for a common fix I could do myself. My mechanism was too broken for this to work, so he immediately set me up for a replacement mechanism. The whole exchange only took a couple of days. My problem was resolved very quickly and easily, and I appreciated the gesture of offering instructions to self repair before I got my replacement. Thank you.

A few little problems, but overall a good purchase The pillow that comes with the chair is no good. Its held on with an elastic band and does not stay put. I'm using it but and sure i will eventually give up and throw it away. The seat of the chair is a bit firm. On the first day of use, i had light grey pants and some black material from the chair rubbed off on them. the problems are enough to give only 4 stars. But overall i am happy with the purchase. It is tall which is what i really wanted, arm rests are great. Working at my desk 8+ hours a day, i am MUCH more comfortable then i was. The recline is fantastic. I need to sit up and work during the day, but chair has 2 kinds of recline. It reclines by leaning back like any normal office chair, but it also has a lever to recline like a lazy boy. If you want to nap in you office chair, buy this one. A+ comfort when you recline both ways. Especially if you can get a foot rest you like. overall, i am just much more comfortable then my old office chair.

Absolutely Unmatched service The folks here are genuinely oriented toward the user experience and they love what they do! I have never experienced faster delivery and customer service times ever, and I won't be shopping around elsewhere to find out either! 6 out of 5 stars.

Better than SecretLab Better than SecretLab although I wish the headrest was magnetic as well. But, the magnet doesn't even sit at the right spot on the SecretLab chair so I guess it doesn't matter much.

I like the new handles ,except the… I like the new handles ,except the right side must be old stock because the left side is smooth all the way around the bottom where the right side bottom edges are very sharp like the one's that came on it, which were to me not quality built, I would like to have a replacement for the right side but I have already over spent over $600.00 dollars invested, I am a Disabled Vietnam Vet with very little income so if you can help it would be Great thank you have a Blessed day.