Although one bag of connectors was… Although one bag of connectors was missing, Bestier worked with me to get the replacements. When it was determined that I could purchase them locally, they issued a partially refund to cover the cost. The payment showed up in my account within a couple of hours of my emailing them a copy of the receipt. I've never seen such a fast response. The is unbelievable. On another note, the desk is very nice and very well constructed. I highly recommend this company. Dave

5 Star Experience Customer Service was very helpful and met my needs each time I reached out. The process was fast and their responses were answered in a timely manner. Definitely a 5 star experience!

Tricky assembly, mislabeled pieces, no instructions included Received my desk, the box was all but destroyed from the delivery. There were no instructions within the box, had to call the company + have them email me the instructions. Almost all the bags within the box were mislabeled which made assembling a bug challenge. Not v easy to follow instructions + a bit of a complex assembly...if you don't normally build things from bottom up. Am happy w my desk, it's not the greatest, but enough for what I need.

I had a specific desk in mind I had a specific desk in mind. I tried to get it from Amazon TWICE and they failed both times getting it shipped. I went Bestier direct and it shipped almost immediately, arrived a couple days later in excellent condition and assembled without issue. Very happy customer.

Great Bookshelf This bookshelf looks great! Very modern and the perfect size. Looks just like the pictures that are posted. Instructions were extremely easy, easier than IKEA. They also provided extra pieces for each hardware for those just in case scenarios. Customer service was very responsive and nice. I would definitely buy from them again. Great product!