Fantastic and quick to respond customer support I had some missing parts with my new gaming desk, and I wished to have just those replacement parts sent out to me, as I was otherwise very happy with the product. My interaction with Kathya was so helpful and smooth, since the exact items that I wanted were easily identified and immediately sent my way without extra cost.

Great company I had an issue with a fireplace. Contacted Bestier and they responded right away. After trouble shooting it was determined the fireplace needed to be replaced. The staff were friendly, easy to work with and very responsive. Best company I've dealt with in a long time.

Tricky assembly, mislabeled pieces, no instructions included Received my desk, the box was all but destroyed from the delivery. There were no instructions within the box, had to call the company + have them email me the instructions. Almost all the bags within the box were mislabeled which made assembling a bug challenge. Not v easy to follow instructions + a bit of a complex assembly...if you don't normally build things from bottom up. Am happy w my desk, it's not the greatest, but enough for what I need.

It took a few days and videos It took a few days and videos, but this company followed up and made sure we got a working electronic fireplace. My wife is happy with it!!

Truly professionals and 10/10 support… Truly professionals and 10/10 support and service. I requested a part and they sent me within a week without any additional cost. Highly recommend.