Great company I had an issue with a fireplace. Contacted Bestier and they responded right away. After trouble shooting it was determined the fireplace needed to be replaced. The staff were friendly, easy to work with and very responsive. Best company I've dealt with in a long time.

Fantastic and quick to respond customer support I had some missing parts with my new gaming desk, and I wished to have just those replacement parts sent out to me, as I was otherwise very happy with the product. My interaction with Kathya was so helpful and smooth, since the exact items that I wanted were easily identified and immediately sent my way without extra cost.

I had a damaged piece in the package… I had a damaged piece in the package for the desk I ordered. The customer service team at Bestier had a second desk delivered to me less than 48 hours later.

Although one bag of connectors was… Although one bag of connectors was missing, Bestier worked with me to get the replacements. When it was determined that I could purchase them locally, they issued a partially refund to cover the cost. The payment showed up in my account within a couple of hours of my emailing them a copy of the receipt. I've never seen such a fast response. The is unbelievable. On another note, the desk is very nice and very well constructed. I highly recommend this company. Dave

Better than expected It arrived on time and well-packaged. The final result turned out better than expected, too. My only gripe is with the instructions; I often found they lacked clarity. (Words to go with the sometimes vague images would've helped.) Design-wise, the entertainment center is great! I only wish the holes for cable management were better positioned.