Excelled Customer Service The Hinomi customer service is fast and impressive. I and 5'10" and ordered the standard size chair thinking it would work for both me and my wife. Upon installing, I realized that the chair height was too low for my comfort and sent a note to the customer service. They quickly responded and send me a tall size gas lift piston. The piston was easy to install and fixed my problem. I love my new chair.

Awesome product and company When you buy something like expensive office equipment, it’s not just an investment in a product that you will use almost everyday, but also in the company that makes it. Hinomi truly stands by their amazing products and always has your back. Excellent company, and even better products. This is my first and only stop for chairs from now on.

Top notch support I had an issue with the back support being stuck in the most reclined position. In under 12 hours I had a description of the fix along with a video link to the exact spot in the video that explains it in detail. The fix worked a charm. Top class support team!

Fantastic customer service! I had an issue with the seat of a chair I had for only 4 months. While not technically covered under the warranty, Hinomi went out of their way to make the situation right. A replacement was sent along with instructions on how to remove and replace the seat. All during the process Hinomi was in contact to make sure any issues I had were addressed.

Good and comfortable For the chair itself, all good and comfortable. Installation is simple. Chair is adjustable to accommodate different posture. Sturdy (heavy) yet easy to move around. The difference is obvious when you sit on the chair that cannot be adjusted. When I work in office I would really miss this chair (in my house) so much, working from home is so much more comfortable now. Minus 1 star because of the shipping delay due to out of stock, then finally managed to get a staff to really fix a delivery date and make sure delivery is done.