customer service relations is phenomenal … customer service relations is phenomenal and very much appreciated. I have had 2 small concerns with my DK20S and both times i received communications back within a few hours. Both time they offered and stated they would take care of the issue at no cost to me. Quality customer service is hard to find sometimes. But not here. very satisfied. I will no shop anyplace else for my heat press needs.

Compare and Believe! Customer service is missing with so many companies, but not with this one! I have been treated so well by this company. I am so happy to see that the Geo Knight Company is reintroducing great customer service to all industries. If you have problem, call customer service and be prepared to be treated respectfully a fairly. Other heat presses may be be prettier, and I am hoping that those that do not own a GK Heat Press are happy with their pretty problem. Before you buy anything else please believe me and, compare compare compare!

Great Equipment, Better Support!! My GeoKnight equipment has been battle tested for years, I've had two issues, one with my DK20 and most recently with my DK3. Both instances, equipment was out of warranty, The website is very helpful in solving any issues, but the personal customer support from Aaron and the team have been nothing short of outstanding!! Always prompt, courteous, sensible knowledge and guidance. To top it off, it amazes me how this equipment is designed and built! Very user friendly and serviceable!! Knowing my equipment is aging, I've entertained and even researched some other manufacturers. After this last episode, I (P&R Photos LLC) will never own anything other than GeoKnight!! Period!

Quick friendly excellent service! One of our heat presses was overheating. I called their customer service for some help. Suzanne was very friendly and quickly emailed a troubleshooting guide to me that was specific to our problem. The first solution on their guide solved our problem (loose temp sensor wire) and we were back up and running within 5 minutes. Truly stellar experience!

DK-20 Resolution We have been having problems with our DK-20 for a few years and our operations department couldn't figure it out. I contacted Mr. Knight and even though the video upload requirements kept us at bay, we were able to get it taken care of by resetting the board. Words cannot explain the appreciation that we have for his patience in this matter!