Customer Service - Sublimation Product Knowledge We received prompt, professional and courteous response to our inquiry. Complete information was provided via email with multiple solution options. We were able to address our issues and effect an immediate remedy. We were back into production within 30 minutes. Initially, we inquired with one of our sublimation suppliers but they were unable to help beyond what we already tried. Geo Knight was able to pinpoint the issue right away and offer a fix just as quickly.

New to heat press and Geo Knight is so helpful! I'm very new to the heat press world and it seems like I have questions at every turn. Luckily the people at Geo Knight, Aaron specifically, have been extremely helpful. He wastes no time getting back with troubleshooting tips and ideas and has helped me solve all of my heat pressing issues so far. He is also considerate and encouraging. It's nice to know what good customer service feels like. It is SO appreciated. Thank you!

A decade of great experiences We have owned our DK16 press for nearly ten years and the very few times we've needed assistance with it, the customer support at Geo Knight has been very quick to respond with the exact solution we need. They understand their equipment so well that they can walk you through anything that comes up with patience and accuracy. HIGHLY recommend Geo Knight Co.

Quick friendly excellent service! One of our heat presses was overheating. I called their customer service for some help. Suzanne was very friendly and quickly emailed a troubleshooting guide to me that was specific to our problem. The first solution on their guide solved our problem (loose temp sensor wire) and we were back up and running within 5 minutes. Truly stellar experience!

customer service relations is phenomenal … customer service relations is phenomenal and very much appreciated. I have had 2 small concerns with my DK20S and both times i received communications back within a few hours. Both time they offered and stated they would take care of the issue at no cost to me. Quality customer service is hard to find sometimes. But not here. very satisfied. I will no shop anyplace else for my heat press needs.