Thorough Carriage Unit Swap James was very helpful throughout the entire carriage unit install. There are so many steps that I couldn't have done it alone. He gave extra insight throughout the process so I understood what I was doing and why some steps needed to be taken with more precaution than others. We were able to get it installed in under the allotted timeframe!

tech support legends! I don’t need to call tech support often, but when I do; I hope to get Derek or Luke ONLY. I don’t mean to be that guy, but when I get connected to any other tech, I immediately ask for those 2. Derek and Luke both took the time to help me get through a very stressful Encoder Error this past month. Even after it came back again a second time a few weeks after we fixed it, Luke was on top of the game with how to fix it immediately and walked me through specifics and was patient while I maneuvered. Derek is also very in depth and helpful when needing assistance. Ricoh, please take note: your techs need to be more like Derek and Luke. Cheers guys!

Imran was one of the most helpful… Imran was one of the most helpful representatives I’ve ever had Ricoh. He was careful he was diligent, as well as more importantly, patient. He took his time to understand the issue, then got it figured out on the first try. Well put together young man I wish the best for him. We need more good people like this in the world aside from Buisness. Thank you Maron.

James Lee was fantastic James Lee was fantastic. I had an error code come up on my Ri1000 DTG printer. He walked me through the issue and helped me fix it. Very patient and knowledgeable. Seems like the tech support has really improved over the past year.

Antonio Ospina a great help indeed Antonio Ospina a great help indeed! He helped me with my problems with the colorgate program, since he lives in California and I live in Texas, we did it thru team viewer. The best of all, habla mi idioma y me ayudó mucho en darme instrucciones. Excelente trabajo, excelente persona. Muy recomendable thank you so much bro 🙏