I was robbed for my money!! I placed multiple orders back in August of 2020 and tried being patient due to COVID-19 but I have never received my orders. I’ve tried contacting them via email multiple times and Facebook with no response from them. I just want my refund at this point! I have never been so disappointed by a company and I feel like I’ve been scammed!!!! Run for your life! Don’t ever purchase from Mocha Whip!

After months of not receiving my order… After months of not receiving my order nor hearing back from them I contacted my bank and got my money back. I have yet to hear back from them after emailing them about a refund or status of my order. This is my second review so that people know, if you order from them you’re basically giving your money away. I had orderered back in June and after a few emails from them saying they’ll deliver soon eventually they stopped communicating. I will continue to support black Owned business just not this company!! Save your money people!

Maybe another time I ordered the product on June 1st. I received an email advising they were behind schedule 3 days later. After 3 weeks I cancelled my order and after 1 week recieved a full refund. While I never got to try the product the company was always very responsive and professional when handling my concerns. They are not perfect but they are transparent.

Product Never Came Ordered in June, got tracking in August, never received product and they haven’t responded to any outreach. At this point they’re basically a scam. ETA 1/20/21: after this review I sent one last email and FINALLY received a refund. It appears the company has gone out of business, even though none of their social media reflects that. So if you’re still waiting, reach out one last time for that refund!

No order.......well over a month I placed an order 7/1 and have yet to receive it. I’ve contacted the company multiple times. It went from a delay due to Covid to a delay due to Hurricane warnings to the item will be shipped that day and I’ll have notification that evening. Welp that was a week ago and no tracking or order. I’ll be contacting both the Better Business Bureau and my financial institution.