Highly Disappointed with a Brand that I liked I must say I am so disappointed with the service I have received. The UK Customer Service team was not helpful and it was actually an appalling service. The delay to resolution has meant I could not use my birthday discount. I had insufficient help which had meant me going to my bank for a claim as I made a transaction with no delivery of goods.

Fabulous! I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

Received Rose Hydrator toner without a… Received Rose Hydrator toner without a cap for the bottle. Called customer service numerous times and send messages via their website without a response. I will never order from their web site again, and will be using different products from other beauty brands.

First time ever used not impressed… First time ever used not impressed total lack of customer service Unable to contact by phone. Headline offer was free gift set worth £32 on every order over £60 so we increased our basket to £80 told not qualify as used 10%. I then emailed asking to cancel. 1 hour later had email stating dispatched very convenient. My Wife spends on average £100 -200 per month on skin care/make up, so your loss won't use again.

No customer service and total scam! Be careful and don’t order with this company because there’s no customer service. I called multiple times trying to contract to return an already opened item but no one ever picks up. I emailed them twice and no one ever replied. Save yourself the trouble and pick another skincare line to use. Worst company!