Terrible staff Terrible staff. I went in to buy a foundation at DCC and she kept commenting on my skin. I requested her to try a couple of brands but instead of helping me pick my skin for those brands, she kept showing me other foundation brands and tested them on me. The brands I didn’t want were tested on the left side of my face which literally started creating small acne spots on my skin. She said those foundation were great for my skin due to my dry skin.. and tried to push it on me… what kind of beauty consultants are these? More like salesperson:)

Amazing products and go to a knowledgeable sales rep Amazing service in store. I needed help in buying some products for oily skin and a lovely sales lady called zuleka helped me. Outstanding service, helped me on the latest beauty trends products for my nieces and for myself too. She was polite.

Undelievered online order I have placed an online order from Sephora on 6th April but the product has not yet arrived. I have tried to contact customer care but the number is not working nor have I received any reply to my emails. It was a pre-paid order. I don't know how and whom to contact to trace my order.

Every one was super nice and helpful. -

Terrible customer service and do not honour offers advertised Every time I purchase multiple items to activate an offer with free gift (with the item in my basket at time of purchase) sephora never deliver the free gift and by the time my confirmation email comes through the free gift disappears. I have tried to contact Sephora about this on multiple occasions and they either never responded failed to resolve the issue. This has now happened multiple times. I would like to point out that the offer is still active on their website so it is clearly not the case they they have run out….This is false advertising and poor (non existent) customer service. Really disappointed in this brand. They do not live up to the hype