I ordered over £60 worth of products… I ordered over £60 worth of products along with 2 free samples. However when I opened my parcel I noticed ONLY ONE of the free samples id ordered was in there! NO sign of my products! Upon further inspection of the box it appeared to have been tampered with at the side which I hadn’t touched upon opening. Upon review of the weight from the shipping label on the box we re weighed only to find the parcel was almost 200g lighter than stated on label! This makes me suspect the products had previously been in there but had been stolen at some point before I received it. Will be writing a similar review for evri given that they were the couriers! What a waste of £60 an absolute disgrace!

Absolutely shocking company Absolutely shocking company. Contact number that doesn't work and unless you use Messenger, there doesn't seem to be any other way to contact them. Not to mention extremely expensive products. Pathetic! Edit Finally managed to find an email address for Sephora, so emailed them only to receive an automated response advising that the recipients mailbox was full! Absolutely useless!

Products and employees The products are great but some of your employees are just rude to the core.

Order FN80220862 Order FN80220862 - order placed on 4/4 - completely different item received. Have emailed Sephora 4 times with details and images of the incorrect item and still no response.....shocking customer service, no consistency and just automated responses. Good prices but I would suggest you purchase elsewhere for the couple of pounds savings!

Bad experience Rude employee. Product was already used by another customer when I opened it.