Bad experience Rude employee. Product was already used by another customer when I opened it.

Every one was super nice and helpful. -

Very little care for customer experience On my first purchase from Sephora I spent around $200 on an eyeshadow palette which arrived already used. It took around one month & multiple follow ups to receive a refund on the returned item. That was a couple of years ago. Since then, I get emailed voucher codes. Every time I have tried to use these codes, they don't work. So, I never purchased anything from them again. Tried again today to resolve an issue with a voucher I received two days ago. Glad that I stopped in here and can see that I'm not alone.

Terrible customer service and do not honour offers advertised Every time I purchase multiple items to activate an offer with free gift (with the item in my basket at time of purchase) sephora never deliver the free gift and by the time my confirmation email comes through the free gift disappears. I have tried to contact Sephora about this on multiple occasions and they either never responded failed to resolve the issue. This has now happened multiple times. I would like to point out that the offer is still active on their website so it is clearly not the case they they have run out….This is false advertising and poor (non existent) customer service. Really disappointed in this brand. They do not live up to the hype

Can we ‘PLEASE’ for the love of god Can we ‘PLEASE’ for the love of god, take cue from ULTA & create a more relaxed feel in Sephora. It’s 2024 and we still have more employees walking the floor then we have products. Walking into a Sephora is so utterly uncomfortable. We want to shop…. Not be babysat