Undelievered online order I have placed an online order from Sephora on 6th April but the product has not yet arrived. I have tried to contact customer care but the number is not working nor have I received any reply to my emails. It was a pre-paid order. I don't know how and whom to contact to trace my order.

Terrible insensitive company I placed an 400$ order that was stolen unfortunately by porch piracy. Fed ex confirmed delivery after their internal investigation. I filed a police report but they were unable to do anything further. Sephora offered no assistance and placed sole blame on fed ex. I've been using sephora products for years and they couldn't resend or even at minimum offer a 10% discount. They are a major corporation that can write off this as stolen product tax deduction. I'm a hard working individual that 400$ dollars means a lot too. The fact sephora was so cold and said they ran it through computer and it was delivered so they cant do anything to call fed ex again. They were so unhelpful and it shows a lot about these mega corporations. No personal human connect. I will never use their product again and for those that still value human decency and interaction I would recommend to use another company. Customer service says everything and theirs speaks volumes that they don't care about the average person. Thank you sephora for no assistance

Amazing products and go to a knowledgeable sales rep Amazing service in store. I needed help in buying some products for oily skin and a lovely sales lady called zuleka helped me. Outstanding service, helped me on the latest beauty trends products for my nieces and for myself too. She was polite.

Advised them I needed before mother's… Advised them I needed before mother's day which they where ment to send next day delivery, upon asking where my item is they then after 4 days says they haven't got it in stock considering I paid next day delivery, only when I reached out to them they advised it is canceled and they have refunded me which takes 7 days to go back into your account!!! If you haven't the stock, don't advertise!!! Try investing in staff whom keep check on the stock!!! It was a very expensive item also which is more frustrating as now I can't get it on time for mother's day!!!

SLOW SHIPPING I purchased $161.18 worth of merchandise sometime ago and still have not received it. I contacted Sephora and found out the carrier still has not picked up the package. I asked them to cancel the order and they claimed they are unable to do so. Sephora should NEVER have promotions if they cannot handle the volume. I will Never purchase anything from them again.