Do not buy this product! I recently purchased Estée Lauder’s sample of night rejuvenating serum for face and the eye cream, also the small concentrate and toner. It came packaged together as a bundle from Christmas. While this wasn’t really what I was looking for at the counter, I took it, as it was recommended to me based on the fact I have sensitive skin and was looking for a good moisturiser and a better skin regime. I started this on the Friday night, it burnt my face. It Isn’t unusual for my skin to react like this first time so I didn’t think much of it but the morning after, my eyes were swollen and my cheeks were puffy with red blotchy patches. Because I had stayed away at a hotel when I bought this product, I wasn’t sure if it was because of hotel sheets etc so I used it a second time. My symptoms got worse. My skin is now so dry and sore from forehead to chin with a red chemical burn that is rough and dry. It itches and it stings and it’s sore like a burn. I stupidly didn’t research this product like I usually do, because I’ve used other products from Estée Lauder and they were fine. This product is absolutely awful and I have read so many reviews reporting the same thing. I am concerned that with so many bad reviews, why is it still available! It clearly doesn’t suit all skin types and isn’t for everyone. My advice is to avoid at all costs as I now need to go to the GP because on day 4 my skin is so sore I can’t moisturise it enough to sooth it. Do not buy it. Edit (11/04/2024) I have tried to email Estée Lauder on the email provided below in their comment. Unfortunately I have received this counter back and therefore I don’t believe I am able to contact them. Estée Lauder please can you send an email that works. This was the bounce back: Delivery is delayed to these recipients or groups: Subject: Trustpilot This message hasn't been delivered yet. Delivery will continue to be attempted. The server will keep trying to deliver this message for the next 1 days, 19 hours and 55 minutes. You'll be notified if the message can't be delivered by that time.

Absolute disgrace of a mobile website Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face

Double Wear gel eye pencils rubbish My daughter bought me 2 Double Wear gel eye pencils as a present. They break every time I try to sharpen them - I have bought an Este Lauder sharpener. I still can’t sharpen them - the gel just disintegrates. My other eye pencils sharpen no problem. I can’t find any customer services to use. I will never buy Ester Lauder if I get no response from this as I have spent hours trying to sort the problem of these expensive pencils.

A worker hit me on my leg with the draw I went into an estee lauder concecession to buy a foundation. Not a single advisor acknowledged or offered to help. Upon scanning for a colour on my own, a lady who worked there opened the drawer and hit me on my leg with it. She didn't even apologise so I left the store. I called customer service and spoke to the in store experience team. All they offered me was an apology gift and they couldn't confirm what would be in it. I asked for a voucher to cover the cost of something I actually wanted to use and they refused. Very unhappy.

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.