Only order if you can get signature delivery Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

Do not buy this product! I recently purchased Estée Lauder’s sample of night rejuvenating serum for face and the eye cream, also the small concentrate and toner. It came packaged together as a bundle from Christmas. While this wasn’t really what I was looking for at the counter, I took it, as it was recommended to me based on the fact I have sensitive skin and was looking for a good moisturiser and a better skin regime. I started this on the Friday night, it burnt my face. It Isn’t unusual for my skin to react like this first time so I didn’t think much of it but the morning after, my eyes were swollen and my cheeks were puffy with red blotchy patches. Because I had stayed away at a hotel when I bought this product, I wasn’t sure if it was because of hotel sheets etc so I used it a second time. My symptoms got worse. My skin is now so dry and sore from forehead to chin with a red chemical burn that is rough and dry. It itches and it stings and it’s sore like a burn. I stupidly didn’t research this product like I usually do, because I’ve used other products from Estée Lauder and they were fine. This product is absolutely awful and I have read so many reviews reporting the same thing. I am concerned that with so many bad reviews, why is it still available! It clearly doesn’t suit all skin types and isn’t for everyone. My advice is to avoid at all costs as I now need to go to the GP because on day 4 my skin is so sore I can’t moisturise it enough to sooth it. Do not buy it. Edit (11/04/2024) I have tried to email Estée Lauder on the email provided below in their comment. Unfortunately I have received this counter back and therefore I don’t believe I am able to contact them. Estée Lauder please can you send an email that works. This was the bounce back: Delivery is delayed to these recipients or groups: Subject: Trustpilot This message hasn't been delivered yet. Delivery will continue to be attempted. The server will keep trying to deliver this message for the next 1 days, 19 hours and 55 minutes. You'll be notified if the message can't be delivered by that time.

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

I have placed an ANR from Estée Lauder… I have placed an ANR from Estée Lauder website on 16th June 2023 but still I didn’t get any confirmation from Estée lauder about shipping, I contacted its customer support team several times but all in vein . I don’t know where is my product & when I will get it. Totally disappointed ☹️

I ordered it last November 27th but… I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.