Only order if you can get signature delivery Product not delivered to my house. Contacted Estee Lauder to be told it's no longer there problem once it's picked up by the carrier. They have zero fault. Go up your neighbors or contact the carrier. Now to find new product as I refuse to give money to a company who doesn't back there product being delivered. 2md and last time ordering online.

I have placed an ANR from Estée Lauder… I have placed an ANR from Estée Lauder website on 16th June 2023 but still I didn’t get any confirmation from Estée lauder about shipping, I contacted its customer support team several times but all in vein . I don’t know where is my product & when I will get it. Totally disappointed ☹️

Ordered a xmas present within the time… Ordered a xmas present within the time frame for before Xmas delivery which firstly isn’t arriving until the 27th now. Second of all I ordered the gift set and up until 21:45 on 22/12/23 all emails stated this was “ordered” “being prepared” then I get an email last night saying they can’t fulfil that part of the order. Poor experience for such a huge company.

Absolute disgrace of a mobile website Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face

I'm very disappointed with your answer… I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.