Ordered a xmas present within the time… Ordered a xmas present within the time frame for before Xmas delivery which firstly isn’t arriving until the 27th now. Second of all I ordered the gift set and up until 21:45 on 22/12/23 all emails stated this was “ordered” “being prepared” then I get an email last night saying they can’t fulfil that part of the order. Poor experience for such a huge company.

My order was for £100 plus and I had to… My order was for £100 plus and I had to wait nearly a week for delivery. With so many companies sending next day delivery, Estee Lauder really need to update and fall in line with other companies to get orders out faster for their customers. To my mind this is poor customer service.

Loyalty program t&cs make it a pointless endeavour. Buy from Boots and get points. FAO: Estee Lauder I already spoke to someone before writing my review. Look at how bad your rating is and maybe, I don’t know, improve? I love the double wear foundation, but the loyalty program is a bit of a farce. Yes I should have read the terms and conditions in full, but who’d have thought you spend all that money to be granted a birthday gift, only for there to be conditions, it’s a birthday gift, if you’re going to do those things fairly it should be complimentary in addition to any pre-existing offers. Because of the ‘only one offer per order’ rubbish, I managed to jump right through ‘be enthusiastic’ to ‘be envied’ and I can’t access either full sized products because there’s an automatic 25% off. If I even could I would have to choose either/or full size offer, even though I’ve spent enough to qualify for both. It seems pointless to have loyalty programmes if it’s near impossible to qualify and to claim your gifts. I won’t be buying directly again and I genuinely wish I had bought what I needed from Boots because atleast I’d have earned points with my order. The loyalty programme lures you in but has no intentions of following through because rubbish t&c’s

I ordered it last November 27th but… I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.

Absolute disgrace of a mobile website Absolute disgrace of a mobile website. Goal: order a perfume for my wife, after she told me she loved one of their samples. Step 1, create account, step 2 add perfume in bag. Step 3 select payment method. Step 4: login on the payment website (paypal) complete order. Step 5 return to Estee Lauder page to complete order. Step 6 : repeat step 4 and step 5 ad nauseam. Give me a break, will you... for klarna payment method, you stop at step 3 and then nothing happens. Distasteful for such a big brand. Will avoid this experience and order her usual Paul Gautier instead. In your face