I'm very disappointed with your answer… I'm very disappointed with your answer about Chinese duty free products Although knowing that Estee Lauder's firm discount policies cannot be announced. But the team can completely answer other questions that are not related to the information security. I feel that the company does not take appropriate measures to protect the rights of users even when receiving direct response emails like this.

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

Loyalty program t&cs make it a pointless endeavour. Buy from Boots and get points. FAO: Estee Lauder I already spoke to someone before writing my review. Look at how bad your rating is and maybe, I don’t know, improve? I love the double wear foundation, but the loyalty program is a bit of a farce. Yes I should have read the terms and conditions in full, but who’d have thought you spend all that money to be granted a birthday gift, only for there to be conditions, it’s a birthday gift, if you’re going to do those things fairly it should be complimentary in addition to any pre-existing offers. Because of the ‘only one offer per order’ rubbish, I managed to jump right through ‘be enthusiastic’ to ‘be envied’ and I can’t access either full sized products because there’s an automatic 25% off. If I even could I would have to choose either/or full size offer, even though I’ve spent enough to qualify for both. It seems pointless to have loyalty programmes if it’s near impossible to qualify and to claim your gifts. I won’t be buying directly again and I genuinely wish I had bought what I needed from Boots because atleast I’d have earned points with my order. The loyalty programme lures you in but has no intentions of following through because rubbish t&c’s

Do not buy this product! I recently purchased Estée Lauder’s sample of night rejuvenating serum for face and the eye cream, also the small concentrate and toner. It came packaged together as a bundle from Christmas. While this wasn’t really what I was looking for at the counter, I took it, as it was recommended to me based on the fact I have sensitive skin and was looking for a good moisturiser and a better skin regime. I started this on the Friday night, it burnt my face. It Isn’t unusual for my skin to react like this first time so I didn’t think much of it but the morning after, my eyes were swollen and my cheeks were puffy with red blotchy patches. Because I had stayed away at a hotel when I bought this product, I wasn’t sure if it was because of hotel sheets etc so I used it a second time. My symptoms got worse. My skin is now so dry and sore from forehead to chin with a red chemical burn that is rough and dry. It itches and it stings and it’s sore like a burn. I stupidly didn’t research this product like I usually do, because I’ve used other products from Estée Lauder and they were fine. This product is absolutely awful and I have read so many reviews reporting the same thing. I am concerned that with so many bad reviews, why is it still available! It clearly doesn’t suit all skin types and isn’t for everyone. My advice is to avoid at all costs as I now need to go to the GP because on day 4 my skin is so sore I can’t moisturise it enough to sooth it. Do not buy it. Edit (11/04/2024) I have tried to email Estée Lauder on the email provided below in their comment. Unfortunately I have received this counter back and therefore I don’t believe I am able to contact them. Estée Lauder please can you send an email that works. This was the bounce back: Delivery is delayed to these recipients or groups: Subject: Trustpilot This message hasn't been delivered yet. Delivery will continue to be attempted. The server will keep trying to deliver this message for the next 1 days, 19 hours and 55 minutes. You'll be notified if the message can't be delivered by that time.

Dreadful packaging cheap cardboard box Dreadful packaging in the estee lauder youth dew dusting powder, no container just powder in a box cheap cardboard that tears easily I purchased this from boots.com website as a Xmas gift, and when I saw it I was horrified at how cheap and awful the packaging was so I returned it straight away. I could not find an email address for EL so I was messaging some agent with my complaint which was a Complete waste of time. Never again will I buy from Estee Lauder as customer care is non existent.