My order was for £100 plus and I had to… My order was for £100 plus and I had to wait nearly a week for delivery. With so many companies sending next day delivery, Estee Lauder really need to update and fall in line with other companies to get orders out faster for their customers. To my mind this is poor customer service.

I ordered it last November 27th but… I ordered it November 27th but I didn't receive it yet. The customer service person said that the re-ship applied on December 11th. But nothing has changed. I've never had a delivery like this in my life, so I'm so upset and sad about this situation.

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.

A worker hit me on my leg with the draw I went into an estee lauder concecession to buy a foundation. Not a single advisor acknowledged or offered to help. Upon scanning for a colour on my own, a lady who worked there opened the drawer and hit me on my leg with it. She didn't even apologise so I left the store. I called customer service and spoke to the in store experience team. All they offered me was an apology gift and they couldn't confirm what would be in it. I asked for a voucher to cover the cost of something I actually wanted to use and they refused. Very unhappy.

I placed an order for $100+ I placed an order for $100+, but they cancelled it without any explanation. I combined the set of beauty products and make up. Now, the black Friday is gone and I ended up with nothing. It's my first and last experience with Este Lauder. EXTREMELY DISAPPOINTING. DON'T RECOMMEND and will spend my money elsewhere and will make sure it's not the part of Estée Lauder family.