Dreadful packaging cheap cardboard box Dreadful packaging in the estee lauder youth dew dusting powder, no container just powder in a box cheap cardboard that tears easily I purchased this from boots.com website as a Xmas gift, and when I saw it I was horrified at how cheap and awful the packaging was so I returned it straight away. I could not find an email address for EL so I was messaging some agent with my complaint which was a Complete waste of time. Never again will I buy from Estee Lauder as customer care is non existent.

Brand Loyalty no longer counts So, only looked as I wanted to mention my wife’s experience. I have bought numerous Xmas gifts over the years and was emailed about an offer to spend £30 to get a free gift over January. Bought a mascara which my wife’s explains is watery and does not stick. Contacted service, seemed we got through to the US team who were empathetic, apologised and offered to replace. We then realised we were in the wrong place to went to UK and the response was totally different, no empathy and you will need to return it at your own cost. Literally spent hundreds over the years, so now going to re-think as brand loyalty does not seem to count. A 1.7 overall TP score for a luxury brand is a worry - don’t be complacent Estee.

My order was for £100 plus and I had to… My order was for £100 plus and I had to wait nearly a week for delivery. With so many companies sending next day delivery, Estee Lauder really need to update and fall in line with other companies to get orders out faster for their customers. To my mind this is poor customer service.

I placed an order for $100+ I placed an order for $100+, but they cancelled it without any explanation. I combined the set of beauty products and make up. Now, the black Friday is gone and I ended up with nothing. It's my first and last experience with Este Lauder. EXTREMELY DISAPPOINTING. DON'T RECOMMEND and will spend my money elsewhere and will make sure it's not the part of Estée Lauder family.

Personalised consultation I visited Boots in Woking, Surrey , today and had excellent customer service from the consultant Patsy Gill. She has worked for Estée Lauder for so many years and I worked with her 25 years ago . She colour matched me with the perfect foundation and as well as that I bought the night repair serum . A lovely experience from a dedicated beauty consultant.