I placed my order on February 28 I placed my order on February 28, 2019. Today is April 1, 2019 and I have yet to have anyone answer the phone or reply to my voice mail messages. This is terrible costumer service. I will also be looking for my refund.

Don't waste your time. Ordered an item from their site indicated several hundred were in stock. Receive an email the next day that says. Unfortunately we are unable to fulfill the order. We have canceled the order, and your credit card was not charged. Please feel free to follow up with us anytime in the future for anything else you need. Thank you! RJL Technology Integration I try again, same thing, so I ask why, no response. Another reseller had it and shipped it promptly. That is why this is one of those sights full of vaporware. REPLY: An honest answer, rather that a vague answer is always better. Removing the item from your website would have prevented us from having this discussion or noting the products status. Perhaps you will learn from this advice. Best of luck in your business ventures.

Problems Solved Review Update: I previously wrote "We ordered a barcode program exactly one week ago. We already have the software. All we need is the activation code. You can't tell me that it takes an entire week to get an activation code and email it to us. If I waited a week to send products out to my customers I wouldn't have any left." Since then, the customer service here has been exceptional. The delay in shipping was due to the software "manufacturer" not RJL. And the guys at RJL went above and beyond to get the info we needed. The mark of a great company is not whether mistakes are made, but how they are handled. In this instance, I could not have asked for more. Way to win my loyalty!

Rerquesting accolades is all I've heard since placing my order ... Umm, have you shipped the items that I ordered? Did you combine them to reduce the shipping cost? I could share an experience if I had one to share. I am completely in the dark. Have you processed my order? Has it shipped? Is there a tracking number? Now, you're making me nervous ... -Robert

Great purchasing experience but communication seems poor I ordered 2 printers 7 days ago and have not received a shipping notification. Unlike other online retail operations, I feel in the dark about my order. Not purchasing with this company before, and never heard about them before, I'm beginning to be skeptical about my buying experience. Even when I order items from China, I at least get a notification that the order is processing. I hope this company proves me wrong. The only corispondance I've received was a link to this survey, so as they asked; I'm leaving a review. I'm not happy that my item hasn't shipped in 7 days and I'm not happy with zero communication about my order. The buying experience was pleasant though.