I placed my order on February 28 I placed my order on February 28, 2019. Today is April 1, 2019 and I have yet to have anyone answer the phone or reply to my voice mail messages. This is terrible costumer service. I will also be looking for my refund.

Problems Solved Review Update: I previously wrote "We ordered a barcode program exactly one week ago. We already have the software. All we need is the activation code. You can't tell me that it takes an entire week to get an activation code and email it to us. If I waited a week to send products out to my customers I wouldn't have any left." Since then, the customer service here has been exceptional. The delay in shipping was due to the software "manufacturer" not RJL. And the guys at RJL went above and beyond to get the info we needed. The mark of a great company is not whether mistakes are made, but how they are handled. In this instance, I could not have asked for more. Way to win my loyalty!

Similar experience to other reviewers Similar experience to other reviewers. Placed order almost two weeks ago. When I had heard nothing, I left a telephone message, but had no response. I have left a second telephone message and am awaiting response.

Great service! Richard over at RJL was incredibly helpful, came up with timely solutions for us, and provided impeccable service. Where other companies failed to deliver on our short timeline, Richard quickly sourced the hardware we needed, and had it shipped directly to us in the field. Thank you!

Great Experience Great experience. Would recommend their service to friends and family. Thank you RJL