slow shipping, un-competitive price, and CA sale tax even though the company is not from CA slow shipping, un-competitive price, and CA sales tax even though the company is not from CA. Completely in the dark. No tracking no news. Even the stuff from China I bought off ebay has arrived. But nothing from RJL......

I bought a laptop from RJL on … I bought a laptop from RJL on 3.28.2017. Waited too long to have it shipped, so I called to cancel. The person on the phone said that they don't ship to residential addresses and that my order hadn't even been processed. In addition, my order had been flagged for fraud which it was not. If it was "flagged for fraud" why was I not informed and why was my order not immediately canceled and the money immediately returned? Also, I have no idea why it was "flagged for fraud". I hope that if a person actually DOES use a fraudulent card, that the company has the audacity to actually contact the CC or banking company to inform the CC holder. Never will do business again and highly discourage anyone else from using RJL.

Problems Solved Review Update: I previously wrote "We ordered a barcode program exactly one week ago. We already have the software. All we need is the activation code. You can't tell me that it takes an entire week to get an activation code and email it to us. If I waited a week to send products out to my customers I wouldn't have any left." Since then, the customer service here has been exceptional. The delay in shipping was due to the software "manufacturer" not RJL. And the guys at RJL went above and beyond to get the info we needed. The mark of a great company is not whether mistakes are made, but how they are handled. In this instance, I could not have asked for more. Way to win my loyalty!

Rerquesting accolades is all I've heard since placing my order ... Umm, have you shipped the items that I ordered? Did you combine them to reduce the shipping cost? I could share an experience if I had one to share. I am completely in the dark. Have you processed my order? Has it shipped? Is there a tracking number? Now, you're making me nervous ... -Robert

I placed my order on February 28 I placed my order on February 28, 2019. Today is April 1, 2019 and I have yet to have anyone answer the phone or reply to my voice mail messages. This is terrible costumer service. I will also be looking for my refund.