Amazing and speedy service! Verity was absolutely amazing - she managed to do in 2 days what had taken me over a month and I'm so grateful for her help and support. She explained everything in great detail to me and reduced any anxieties I had. The reassurance from her was wonderful and she was just so kind! Thank you for everything Verity, I couldn't have sorted this issue without you.

I would like to thank Maisie Aylott for… I would like to thank Maisie Aylott for the excellent service provided, Maisie made what we though to be difficult job for us, so easy, We are so pleased to of joined AA Cars and look forward to using the service, Thanks again

Please do not trust the AA approved cars/dealerships before checking everything I can only speak from my own experience but I believe this could happen to any other consumer who is looking for a second hand vehicle, if not happening on regular basis. Long story short, I've been misled to buy a faulty Peugeot 208 GT EV. Along with the visual appeal and the satisfaction after the test drive, what has sold the car was an all pass/zero faults AA Inspection Report. During the dispute, I have found out some disturbing details. Since the AA engineer's name is anonymous, I contacted the Company directly. They refused to give an answer to my direct queries. On 01/03/2024 the vehicle has failed its MOT test. Reason: one dangerous defect and one major. The date coincides with the date of the AA Inspection Report. The first irregularity starts with the mileage. As per the document, the AA engineer road tested the vehicle for 6 miles, starting from 21702. The MOT certificate states 21703. The mileage difference suggests that the AA inspection precedes the MOT test. After a 6-mile drive the mileage should be 21708. The question that instantly appears is 'Was the car driven for one mile only or not driven at all?'. Second irregularity: AA Report PASS, with no damage to tyres + wheels and fully operational wipers. The MOT test registered two FAILS: Tyre has a bulge, caused by separation or partial failure of its structure Offside Front Inner (sidewall has 2 bulges) / • Windscreen wiper does not clear the windscreen effectively (both blades). Meaning the vehicle is dangerous to drive and repairs should be made immediately. Both defects are visually detectable. The above does not include the other faults that occurred, with one of them related to safety. AA also avoided a written reply. Please check for similar discrepancies! The process of returning a faulty car is exhausting and expensive. You better say 'no' in advance.

I was shocked by the unprofessional… I was shocked by the unprofessional treatment afforded me by the dealer. I found it unsettling that they were aproved by the AA. I feel endangered that they know me an feel at risk of harm. The AA have intervened and although out of pocket and still at risk have helped me to obtain a degree of relief. I am optimistic that the AA will investigate and hopefully the dealer will not subject anyone else to this kind of abuse.

My Savior in a Dealership Dilemma! I usually don't find myself writing reviews, but I have to commend Bonnie, who was my knight in shining armor during a recent ordeal with a dealership. I found myself in a bit of a pickle with a third-party dealership, feeling like I was stuck in a maze with no way out. That's when Bonnie stepped in and brought clarity and resolution to the situation. From the get-go, she exuded professionalism while still being incredibly approachable and understanding. Bonnie wasn't just a mediator; she was a beacon of hope. She listened intently to my concerns, empathised with my frustration, and then sprang into action. With her expertise and finesse, she navigated the complexities of the situation with ease, all the while keeping me informed and assured along the way.