Katie is the prime example of how… Katie is the prime example of how everyone else should try to emulate themselves as far as customer service.

Wow! Wow! I just got a call from Tory in customer service who said she flagged a policy that my sister-in-law who has dementia tried to sign up for a car policy AGAIN. I canceled my sister-in-law's original policy she signed up for February 1, 2024 explaining her condition and that she didn't need a car policy and apparently she found some paperwork and called the company several times today trying to sign back up. Many thanks to Tory for reading my sister-in-law's profile and not letting her sign up. Never had such a great experience where a customer service rep CALLED ME to alert me to a problem. Wonderful experience.

My experience with eleras group… My experience with Eleras group has been great, for the most part. Had an issue with my warranty contract and wasn’t aware of certain terms and conditions. I was able to get in contact with Tory K. and the manager Graig S.!! They both were able to resolve my issue and corrected the problem. They showed exceptional customer service and remained extremely professional.

Total scam company Did you receive an official looking piece of mail asking "IMMEDIATE RESPONSE REQUESTED" It is a scam. Total garbage. The present themselves as if they are related to your Dealership, but hey are not. This is a dishonest and disreputable insurance company trying to take you money from you for an extended warranty. If you get the mail, and you call them, ask them their company name before anything else. If it is Eleras Automotive, ask them to remove your name from their list. Tell them you will contact a lawyer. Hang up and never call again.

This is a scam 100% This is a scam. Please do not fall for it like I did. I received several letters in the mail about extending my car warranty so I decided to call and I fell for the trick. After further research and my bank flagging the payment, I came to that realization. Also, the rep, “Nick Fost”, called me about why the payment didn’t go through and said “Hi, this is Nick from Forever Home!” When I asked him if this was Eleras Automotive Group or Forever Home, he said “Eleras Automotive Group, my bad”, can you say fraudulent??? Don’t be fooled y’all! And s/o to my bank for flagging for it!