The big hair rollers fall straight out The big hair rollers fall straight out. I fell for the instagram videos and ordered I then saw all the bad reviews I told the company and they said I need to return to USA with traceable postage so it’s more than the product cost for me I reminded them of the cost of this and they said not to worry then my can then send me some more. What’s the point of returning something not fit for purpose costing me a fortune to be sent the same thing again? Where’s the distance selling regulations and consumer rights gone?

Customer service won't help. Just delete comments Tried to reach out to their Facebook, to inform them of a problem with their pricing suddenly changing from basket to checkout. Their response was to delete my comment from the post. Really bad style. They aren't interested in providing any customer service, they just want you to be silenced. Check your final price before paying.

Top Notch Customer Service and fab product! Just received my first order from Kitsch and have to say their customer service is absolutely top notch. From Lesley who texted me asking if she could help me complete my order to emails keeping me informed of tracking my purchase. Such an efficient, smooth process from ordering to receiving within a week from US to Canada. I have just used my rice water shampoo bar and conditioner once and my hair was silky smooth and less frizzy. I look forward to repeated shampoos. Congratulations Team Kitsch! Gail H Toronto

Having problems logging into my account… Having problems logging into my account the customer service is brilliant and nothing a bother. Iv purchased a few different things from kitsch and can't praise them enough. Products are excellent and postage (to the UK) is quick and arrives in about a week.

Customer service on par with their amazing products I 100% agree with other comments about the products, they are absolutely fantastic. Aside from their products, their customer service is just as good.. efficient and swift. I had an issue where i was ‘charged’ for a product i didnt actually buy. Whilst in contact with customer service i realised i had set up a monthly subscription from my previous order in error. Not only did Kitsch get back to me very quickly, but they resolved the problem, cancelled the order and refunded me and got my bank details taken off their system - super fast. This is not to say i dont like their products so canceled, i simply didnt need that particular monthly subscription and they were great at resolving. They were friendly, patient and goal focused. An amazing woman-only team achieving wonders! I would 100% recommend the products and the company ethos as a whole. Thank you kitsch! Keep doing what you’re doing!