Great customer service! I had a little trouble with the order I received, just the wrong item and I emailed to let them know and received a response in minutes! I was promptly apologized to for the inconvenience and questioned as to whether I would like an immediate refund or the right item before being directed to someone who could help in that area. Once I said I would like the item they set right to work getting things straightened out and were kind and helpful! In the end I was told to keep the wrong item for free and they were sending the correct one immediately! I cannot remember when I’ve been treated so well with customer service and with such speed and quality. Much appreciated!!

Fantastic Really amazing customer service from Kitsch. My order had an incorrect item and something damaged in transit and they sorted it out immediately. I love the products I received and wouldn’t hesitate to recommend buying directly from Kitsch!

Lack of transparency concerning returns Purchased a couple of items and had multiple problems with delivery - was basically told problem is with courier and kitsch can do nothing. My order did eventually arrive but the dry shampoo product did not suit me and made my scalp irritated and unlike other dry shampoo products left my hair looking flat and lifeless. So I requested to return as per their policy of 90 day return. However this is apparently at customers expense which would involve courier costs higher than the cost of the item and 6,000 air miles (for an item that has no value) and is therefore massively detrimental to the environment. As an alternative I have been offered a 30% refund but I fail to see why I have to pay 70% for an item that for me is not fit for purpose. I think there is some lack of transparency for the returns/refunds policy which should be made clearer. Also I am not sure the relevance of the statement “small woman-owned business” Is this just a gimmick ? With a turnover of over $100m this is clearly not a small business.

Top Notch Customer Service and fab product! Just received my first order from Kitsch and have to say their customer service is absolutely top notch. From Lesley who texted me asking if she could help me complete my order to emails keeping me informed of tracking my purchase. Such an efficient, smooth process from ordering to receiving within a week from US to Canada. I have just used my rice water shampoo bar and conditioner once and my hair was silky smooth and less frizzy. I look forward to repeated shampoos. Congratulations Team Kitsch! Gail H Toronto

Highly Recommended Awesome product! I’m loving how my hair is feeling silky and smooth. My hair is feeling healthy than ever. Excellent product and excellent service. I will be definitely be recommending this product to everyone I know.