Having problems logging into my account… Having problems logging into my account the customer service is brilliant and nothing a bother. Iv purchased a few different things from kitsch and can't praise them enough. Products are excellent and postage (to the UK) is quick and arrives in about a week.

Love the product, love the customer service! Love this dry shampoo! I have gone three EXTRA days without washing my hair which speeds up my morning routine substantially. I had a question about the product and received the friendliest reply within a few hours of my email. Will continue to order and will happily continue to support this company!

Lack of transparency concerning returns Purchased a couple of items and had multiple problems with delivery - was basically told problem is with courier and kitsch can do nothing. My order did eventually arrive but the dry shampoo product did not suit me and made my scalp irritated and unlike other dry shampoo products left my hair looking flat and lifeless. So I requested to return as per their policy of 90 day return. However this is apparently at customers expense which would involve courier costs higher than the cost of the item and 6,000 air miles (for an item that has no value) and is therefore massively detrimental to the environment. As an alternative I have been offered a 30% refund but I fail to see why I have to pay 70% for an item that for me is not fit for purpose. I think there is some lack of transparency for the returns/refunds policy which should be made clearer. Also I am not sure the relevance of the statement “small woman-owned business” Is this just a gimmick ? With a turnover of over $100m this is clearly not a small business.

Kitsch products have been amazing Kitsch products have been amazing to use!!!!! From the satin heatless curler to the conditioning bar, satin pillow sheets. Love this company!!!

Great customer service! I had a little trouble with the order I received, just the wrong item and I emailed to let them know and received a response in minutes! I was promptly apologized to for the inconvenience and questioned as to whether I would like an immediate refund or the right item before being directed to someone who could help in that area. Once I said I would like the item they set right to work getting things straightened out and were kind and helpful! In the end I was told to keep the wrong item for free and they were sending the correct one immediately! I cannot remember when I’ve been treated so well with customer service and with such speed and quality. Much appreciated!!