Priority Mail not honored I requested and paid for Priority Mail Express 1-Day on Thursday, 8 June. Even after waiting 24-48 hours for processing, the product should have been received no later than 13 June (given the weekend). However, I did not receive my product until 14 June. I requested a reimbursement for the difference in shipping cost since I did not receive the order according to the 1-day privilege. After several emails, I was told on 13 June that the issue was being raised to management for the partial refund. I have not heard anything since that time.

My experience with Onebeauty has been… My experience with Onebeauty has been awesome. Always kind when I call and have a question about my order

If I can give it negative zero stars I… If I can give it negative zero stars I will. My mistake was not reading reviews on here before I placed order. Placed order on 23 March. I emailed them on 28 March to find out when my order will be shipped. I got an email response to say it will be shipped on 29 March. Nothing happened so I emailed on 2 April for tracking details and got a response to say that there was a problem with UPS which is a lie. I emailed on 3 April for a refund as they just lying. I got a response on 4 April to say there is a delay in shipment and I can wait or refund. I asked for a refund in my email on 3 April and 5 April and now they not responding to my emails. AVOID AT ALL COST, they just scamming people. I WANT MY REFUND. Stop trading if you can’t fulfil orders.

Crooks and liars I placed an order November 21 2023 and Monday November 27 they called me say it's on back order. Big liars and it's Tuesday November 28 and still no update. They gave me a fake as tracking number, which I called USPS and they told me it didn't exist. Y'all can play with their asses but I am to every social media informing people that they are crooks. If I don't get my money back I am going to the local news station on them and have the better business bureau know what they are doing to people!!!

Excellent Customer Service I spoke with Zach and he was so helpful!!! My daughter has alopecia and wears a wig every day so Zach provided me with assistance to ensure we could order a wig that is economical yet looks like real hair and in a style and Color that is realistic for her complexion. Zach has gone out of his way to make sure we were satisfied customers and I look forward to working with him again soon!!!! Thanks for a great experience