First-time user of thebookpatch here First-time user of thebookpatch here. Printing was done quickly and my book was technically perfect except for a strange legibility issue. Inside it was like the type was gray. I put it under a microscope, and rather than solid black ink the letters are halftone. This is unacceptable. I expect the product to be as I designed it, and they cheated. Customer service is nowhere to be found. You can get a phone number off the home page, but I got a recording that didn't even go to voicemail. If you are signed in, the phone number is not displayed, there is no email link, and all you have is FAQs and some training videos. There isn't a scintilla of interaction with a human being, and therefore no accountability. Update: it has been two weeks since I left voicemail, zero contact in return.

Returning customers! My wife and I created some childrens books several years ago. Everything was great, until there was some kind of update that made things extremely frustrating for us. I tried finding a comparable POD company for a few months. This added to the frustration. Fast forward about a year later and I was able to have an actual back-and-forth with customer support. The issue we originally had was fixed fairly quickly and also very easily. So, Kristylle, thank you so much for your time and effort!

Never have I dealt with this level of… Never have I dealt with this level of incompetence before. Not only were the illustrations not in color, they even had the pdf markings on them. Don't pay them with anything that won't be able to be re-credited for a refund, you'll need it. Use a local printer- you'll be better off. Just google one, they are every where. The BBB won't even acknowledge them-what does that tell you?

Beyond helpful and marvelous to a beginning author Both The Book Patch software and supporting staff have been most helpful as I bumble my way through the steep learning curve around self publishing. This is a very forgiving site because you can make a mistake, fix it and learn. There is no penalty for being a beginner. I am so grateful for the opportunity to see my works come to life.

These gals/guys have it dialed in These gals/guys have it dialed in! Super easy website, reasonable pricing, quick turnaround, and quality books come out the other end! And super fast, personal customer service on the off-chance you actually need help. Glad I found them - have done multiple books and multiple orders.