Active Campaign does NOT allow me to cancel my account I’ve used active campaign for years, since 2018. First, the quality of the service has significantly gotten worse over the years, their open rate is now horrible and they no longer offer live chat support even though I pay almost 300eur per month for their services. Second, I’m trying to cancel my account and they forced me to set up a 1:1 call with their team, there are no spots available before my payment renewal date. Meaning I’ll have to pay for a service I no longer want. This can’t be legal! Disgraceful! Don’t recommend at all, much better options out there

They take your money after cancelling the service! Tried Active Campaign in the past, it was overly complicated and the login system was so unnecessarily complicated that i believe they purposely try to make it impossible to cancel accounts. Just realized I've been charged $4,488 for a service I have not been using! Scammers!

The website is still slow and the text editor sluggish. The website is still slow. And I've just lot a lot of my work because of one very simple bug: If you press "Ctrl+Y", you can't revert it. You're losing your progress by just canceling. The whole text editor is frustrating and sluggish. Other than this, the rest is working quite well.

Nothing seems urgent for this team Nothing seems urgent for this team. Don't expect support within even a week. Technical support are WAY TOO SLOW to resolve tickets, nobody gets back to you, we're thinking of changing to another CRM.

Im very happy with the service Im very happy with the service - my emails deliverability is very good. Good analytical tools to find out how the emails are doing. I love the feature that allows a campaign to be resent to people who havent opened it yet. They are many more feature I dont use but Im happy that I can design landing pages, forms and link it to an automated sequence (for my lead magnets for exemple)