We like their services We like their services and use it for our business since a few years. The only 2 down sides from our perspective is high pricing and the platforms dashboard is really hard to manage if you don't use it daily. It's hard to find what you need. On the other hand, their tools are really powerful and we like the way you can copy and paste pre-built automations. Absolutely top-notch is their customer service as you have free onboarding, a person who answers all questions and even gives you tips to get started. Once you encounter an issue, their CS is a bit slow but email marketing is not a tool where you need 24/7 immediate help. Compared to other providers their service is really great but on the higher price end as well.

Super reactive support 🚀 The support is always top notch to help you with any of your issue. They're fully dedicated and even if you feel overwhelmed because of your issue, their happy vibe will help you relax (really). I want support agents like this everywhere!

stay far away from AC I have had active campaign for a few years now, and have nothing but problems. Communications with them is horrible and you can only talk by chat. They dont resolve the issues that I am having and do not follow up on their money back guarantee. Stay far away from active campaign

Nothing seems urgent for this team Nothing seems urgent for this team. Don't expect support within even a week. Technical support are WAY TOO SLOW to resolve tickets, nobody gets back to you, we're thinking of changing to another CRM.

Active Campaign does NOT allow me to cancel my account I’ve used active campaign for years, since 2018. First, the quality of the service has significantly gotten worse over the years, their open rate is now horrible and they no longer offer live chat support even though I pay almost 300eur per month for their services. Second, I’m trying to cancel my account and they forced me to set up a 1:1 call with their team, there are no spots available before my payment renewal date. Meaning I’ll have to pay for a service I no longer want. This can’t be legal! Disgraceful! Don’t recommend at all, much better options out there