We like their services We like their services and use it for our business since a few years. The only 2 down sides from our perspective is high pricing and the platforms dashboard is really hard to manage if you don't use it daily. It's hard to find what you need. On the other hand, their tools are really powerful and we like the way you can copy and paste pre-built automations. Absolutely top-notch is their customer service as you have free onboarding, a person who answers all questions and even gives you tips to get started. Once you encounter an issue, their CS is a bit slow but email marketing is not a tool where you need 24/7 immediate help. Compared to other providers their service is really great but on the higher price end as well.

Great for our wedding venue We use ActiveCampaign for our wedding venue for pre-sale marketing and post-sale operations. It's been extremely beneficial for us. We have many automations that are easy to build out with their interface and integrate with the software we use (Zapier, Salesmessage, and Calendly). The "Deals" section makes it easy to track our pipeline and add notes and info to leads. It's always been very reliable - I don't think there's ever been downtime in the past 1.5 years we've been using it.

Steve L Steve L. with the Active Campaign Help Desk was amazing! He was patient, friendly, and knowledgable. He went out of his way to support me in getting a very tricky issue resolved. Whatsmore, he took the iniative to check into the part of the issue still pending from another company that was impacting my AC account on his own, and reached out to me with an invitation and instructions on how to resolve it. I wish ALL customer service agents were half as helpful and dedicated to excellence as Steve is. He is an incredible asset to Active Campaign. In fact, I was so blown away by his support, I wrote an email to my list about him!

Support is terrible Support is terrible I have been trying to contact support to get help with setting up a campaign, the only channel I have is via email which today means waiting hours and still no response

The website is still slow and the text editor sluggish. The website is still slow. And I've just lot a lot of my work because of one very simple bug: If you press "Ctrl+Y", you can't revert it. You're losing your progress by just canceling. The whole text editor is frustrating and sluggish. Other than this, the rest is working quite well.