All the 1 star reviews are all you… All the one star reviews are all you need to read. Wish I came across this before I ordered. Service was beyond atrocious. Then after deciding to cancel because of non-responsiveness was told I couldn't because products were already ordered from mfg. Seemed like a very canned response because they likely encounter cancelations often.

Exceeded Expectation Easy to work with, pricing was fair, and quality exceeded expectations

Great products, but TERRIBLE customer service! Great products, but terrible customer service! I've worked with them for three consecutive years for our yearly staff training. The products have been great, but the customer service has been terrible. This year, the assigned "merchologist" will not return phone calls or emails.

Avoid Merchology at all cost Avoid Merchology at all cost. The dates they advertise to ship out your items aren’t even close. I placed an order which was reported to be “in production” and over a month later when I called to inquire about the order, was informed that they had not even started it yet.

Merchology's customer communication needs improvement I paid for an order of a sample jacket, just to see if I wanted to order 9 more from Merchology. Here is what happened/didn't happen: I paid 172.00 for the jacket. I received an order confirmation. 3 weeks later, with no shipping confirmation yet, I reached out to ask what was happening. No reply, days later. So I reached out again. Again no acknowledgment at all. ***Finally, I received my jacket yesterday. It's the right size and style and is very good quality. Merchology really needs to communicate with customers better. I felt ghosted.