Roshini - deserves a bonus! There have been ups and a couple of glitches, but some team member inparticular have been outstanding. Roshini is a real credit to her organization and deserves a huge recognition for this. Thank you for always going the extra mile straight away, especially when I've found it hard to even get through to other support people.

Not trained properly We have been using the stystem, inherited by a past IT person who set it up for us. But we struggle to use it well, and get reporting working as we require. We've tried to go with training but unfortunately the trainers have been hard to understand (English has not been their first language) so we are still not using the sytem to it's full ability, and currently considering changing. Would be great if we could schedule training for my team, but it would need to be with an expert..

I am still a customer, but, for how long? I am still a customer, lack of reliability, errors with the basic email desing (sixe of letters, lines, sice of images), at the point of being scared of sending emails. I had 4 meetings, none of them solved the issue, now they request for a 5th, lets see ... each meeting with a different person... so I have to start, restart and restart Later I use the function "customer journey" and they block the emails despite I have a bigger plan for security reasons that still I need to be explained Now they recommend to copy the journey and to restart, but I have the problem that I have to do manual controls to avoid 27 people do not receive the email twice ... Tired of loosing my time, but still trying as I spent more thatn 100 hours learning

Attempting to program against the… Attempting to program against the FreshSales API is a joke. The documentation is non-existent or incomplete and emailing support will yield a different answer depending on the day/time/support person and maybe even the weather. In other words, don't bother contacting support. This CRM was also not cheap, my company paid a bunch for it and it is total crap. I've worked with Dynamics CRM, SalesForce, Monday and countless others and never encountered a bigger waste of time and money.

Unprofessional behaviour and lots of issues You will get a world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I have signed a deal for 1 year, and within the forst 30 days and before paying the fees I had to cancel the deal. Now after Two months, they are chasing payments of the project. If you follow the global advertising about how great this CRM is, go for it, but make sure your right to withdraw is clearly mentioned, your project and business requirements are completely satisfactory and your service is up and running. Because trust me, once there is an issue, no one will help you