Might be one of the worst customer service experiences Might be one of the worst customer service experience I have ever had. Like others have said, you call them, no one picks up and if they do they are all Indians with TERRIBLE English speaking skills. You can not understand a single thing they say and they are rude and will not listen. Once you send them an email, no one answers and they keep closing tickets and no one responds. You can go onto a customer service portal and chat with them and the guy does not have a clue and says he/she will create, yet again, another ticket that no one answers. The one and ONLY reason I am giving them 2 stars instead of 1 is the software is quite well done and easy to use. It does work well. Just do not try to get any support at all including billing support.

Did Not Want Subscription Renewed, Can't Seem To Get A Refund Or A Response I tried Freshsales for almost a year and experienced several incidents with data disappearing or data being changed. The program is nice but it simply isn't what I want. I stopped using the software a few months before my annual subscription expired and did not want to renew it. Freshworks (parent company) renewed my subscription to the tune of $300 on May 26 and as of today have not replied any of my four inquiries. I am really getting angry about this!

absolutely avoid at all costs unless… absolutely avoid at all costs unless you're a saas company that has someone dedicated to setting up an overly complicated CRM that is supported by none other than the worst support "techs" i've ever come across. few speak clear english, they capitalize on this and hope that people dont understand the suggestions they make for "support" are either not relevant or show their clear lack of education on the product. Run. DO NOT WALK

Feels unfinished Firstly, the Growth tier is now free for up to three users - it's quite hard to justify paying out for other less featured CRM platforms in comparison, if you fit inside the 3 user limit. At least, initially. But then the more you scratch at the surface, Freshsales just feels unfinished and lacks polish. On paper, there's lots of features, but in practice these are hard to access and require a lot of set-up, and too-frequent workarounds. Other times (particularly with syncronization tools) behaviour is unexpected and at times, downright problematic. I found support generally good once you get to 2nd tier, but initial responses often betray a lack of trying to understand your issue. And the chatbot is a waste of space. This is the second time I've tried Freshsales - it's one of those products I'd love to like due to its pricing and feature set, but just keep on tripping over usability snags.

Super inconvenient When you dig deeper into crm you find out it was not built for marketing or sales: - The webforms do not capture your UTM, so you don't know where the clients come from - The sales person has to go and manually check all the channels of communication. If you have 3+ it's a huge problem - You cannot send a proactive whatsapp straightaway to client - you have to create a campaign + a journey - which is really bad - There is no report for the simple sales funnel Plus bugs everywhere. Support is very nice and they are really trying to help but the product is bad