Very helpful tool with a good support team We have been using Freshsales for about 8 months. Very helpful tool. We can do almost everything with it, and they're always within reach to help out. Also willing to take things into consideration and make certain changes. Very nice tool, support team and experience.

Deeply regret signing up for Freshsales I have never experienced customer service THIS bad before. Total and complete incompetence. We have been using Freshsales for about a year, and it's been nothing but glitchy and problematic. NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem. Their customer support chat will fail mid-conversation, and then the whole chat history is lost. This has wasted HOURS of my valuable time and cost our business money. Freshworks' support team does not have any clue what they are talking about. In the rare chance you *can* get in touch with them, their "solutions" do not work, and when I show them how/why it doesn't work, they don't believe me. It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake.

We use Freshsales where I work and it… We use Freshsales where I work and it is just a nightmare, our manager spends her day fixing the constant issues and we constantly loose time on the phones, which translates to us loosing sales and loosing our commission. There is only one team you can contact and they are just as useless as the system they work on. I would never recommend Freshsales in any circumstance to anyone.

1. Good system; less errors 1. Not able to upload images in the email body. 2. Mail ends up in spam sometimes when sent through CRM 3. Other team members deal reflects in my dashboard (though I don't have rights) 4. Helps me in next actionable; plan/ strategize my deals roadmap 5. Forecast (Good vision) 6. Excellent for data management 7. Include some AI/ML techniques better experience

Sadly their support is non-existent Sadly their support is non-existent, many days without a single reply or help.