Unprofessional behaviour and lots of issues You will get a world-class experience with the sales team during your discussion phase. Once you sign a contract, customer service and tech team will vanish, delay the response and often repass your requests from one person to another. I have signed a deal for 1 year, and within the forst 30 days and before paying the fees I had to cancel the deal. Now after Two months, they are chasing payments of the project. If you follow the global advertising about how great this CRM is, go for it, but make sure your right to withdraw is clearly mentioned, your project and business requirements are completely satisfactory and your service is up and running. Because trust me, once there is an issue, no one will help you

Not trained properly We have been using the stystem, inherited by a past IT person who set it up for us. But we struggle to use it well, and get reporting working as we require. We've tried to go with training but unfortunately the trainers have been hard to understand (English has not been their first language) so we are still not using the sytem to it's full ability, and currently considering changing. Would be great if we could schedule training for my team, but it would need to be with an expert..

We use Freshsales where I work and it… We use Freshsales where I work and it is just a nightmare, our manager spends her day fixing the constant issues and we constantly loose time on the phones, which translates to us loosing sales and loosing our commission. There is only one team you can contact and they are just as useless as the system they work on. I would never recommend Freshsales in any circumstance to anyone.

I am still a customer, but, for how long? I am still a customer, lack of reliability, errors with the basic email desing (sixe of letters, lines, sice of images), at the point of being scared of sending emails. I had 4 meetings, none of them solved the issue, now they request for a 5th, lets see ... each meeting with a different person... so I have to start, restart and restart Later I use the function "customer journey" and they block the emails despite I have a bigger plan for security reasons that still I need to be explained Now they recommend to copy the journey and to restart, but I have the problem that I have to do manual controls to avoid 27 people do not receive the email twice ... Tired of loosing my time, but still trying as I spent more thatn 100 hours learning

Horrible Business Practice and Customer Support The product is fine, but their business practices are egregious. They have a policy that you have to alert them 60 days ahead of your renewal date in order to cancel, however they don't send out any reminders or warnings that your account is about to renew. They charged me $828 for a product I stopped using almost a year ago and refuse to refund my money. Run, don't walk, away from this company.