An awesome CRM system Fresh works is an amazing system which allows you to track your projects from lead stage through to the opportunity. It's 100% accuracy makes sure you never miss out on following up a project which is an essential part of the sale. this is a system that all businesses should invest in. "It's faultless"

Not trained properly We have been using the stystem, inherited by a past IT person who set it up for us. But we struggle to use it well, and get reporting working as we require. We've tried to go with training but unfortunately the trainers have been hard to understand (English has not been their first language) so we are still not using the sytem to it's full ability, and currently considering changing. Would be great if we could schedule training for my team, but it would need to be with an expert..

1. Good system; less errors 1. Not able to upload images in the email body. 2. Mail ends up in spam sometimes when sent through CRM 3. Other team members deal reflects in my dashboard (though I don't have rights) 4. Helps me in next actionable; plan/ strategize my deals roadmap 5. Forecast (Good vision) 6. Excellent for data management 7. Include some AI/ML techniques better experience

Very helpful tool with a good support team We have been using Freshsales for about 8 months. Very helpful tool. We can do almost everything with it, and they're always within reach to help out. Also willing to take things into consideration and make certain changes. Very nice tool, support team and experience.

absolutely avoid at all costs unless… absolutely avoid at all costs unless you're a saas company that has someone dedicated to setting up an overly complicated CRM that is supported by none other than the worst support "techs" i've ever come across. few speak clear english, they capitalize on this and hope that people dont understand the suggestions they make for "support" are either not relevant or show their clear lack of education on the product. Run. DO NOT WALK