Attempting to program against the… Attempting to program against the FreshSales API is a joke. The documentation is non-existent or incomplete and emailing support will yield a different answer depending on the day/time/support person and maybe even the weather. In other words, don't bother contacting support. This CRM was also not cheap, my company paid a bunch for it and it is total crap. I've worked with Dynamics CRM, SalesForce, Monday and countless others and never encountered a bigger waste of time and money.

Very helpful tool with a good support team We have been using Freshsales for about 8 months. Very helpful tool. We can do almost everything with it, and they're always within reach to help out. Also willing to take things into consideration and make certain changes. Very nice tool, support team and experience.

Horrible Business Practice and Customer Support The product is fine, but their business practices are egregious. They have a policy that you have to alert them 60 days ahead of your renewal date in order to cancel, however they don't send out any reminders or warnings that your account is about to renew. They charged me $828 for a product I stopped using almost a year ago and refuse to refund my money. Run, don't walk, away from this company.

Sadly their support is non-existent Sadly their support is non-existent, many days without a single reply or help.

We use Freshsales where I work and it… We use Freshsales where I work and it is just a nightmare, our manager spends her day fixing the constant issues and we constantly loose time on the phones, which translates to us loosing sales and loosing our commission. There is only one team you can contact and they are just as useless as the system they work on. I would never recommend Freshsales in any circumstance to anyone.