absolutely avoid at all costs unless… absolutely avoid at all costs unless you're a saas company that has someone dedicated to setting up an overly complicated CRM that is supported by none other than the worst support "techs" i've ever come across. few speak clear english, they capitalize on this and hope that people dont understand the suggestions they make for "support" are either not relevant or show their clear lack of education on the product. Run. DO NOT WALK

Did Not Want Subscription Renewed, Can't Seem To Get A Refund Or A Response I tried Freshsales for almost a year and experienced several incidents with data disappearing or data being changed. The program is nice but it simply isn't what I want. I stopped using the software a few months before my annual subscription expired and did not want to renew it. Freshworks (parent company) renewed my subscription to the tune of $300 on May 26 and as of today have not replied any of my four inquiries. I am really getting angry about this!

Feels unfinished Firstly, the Growth tier is now free for up to three users - it's quite hard to justify paying out for other less featured CRM platforms in comparison, if you fit inside the 3 user limit. At least, initially. But then the more you scratch at the surface, Freshsales just feels unfinished and lacks polish. On paper, there's lots of features, but in practice these are hard to access and require a lot of set-up, and too-frequent workarounds. Other times (particularly with syncronization tools) behaviour is unexpected and at times, downright problematic. I found support generally good once you get to 2nd tier, but initial responses often betray a lack of trying to understand your issue. And the chatbot is a waste of space. This is the second time I've tried Freshsales - it's one of those products I'd love to like due to its pricing and feature set, but just keep on tripping over usability snags.

I'm having a lot of problems with the… I'm having a lot of problems with the email function. Whilst I try to keep the customer database fresh - in my industry there is a lot of turnover so invariably my emails bounce more than usual as my customers roll in and out of projects. Often I don't know they've left until an email bounces and I investigate. I'm then constantly battling with this CRM that my emails bounce rate is too high etc etc.

Very helpful tool with a good support team We have been using Freshsales for about 8 months. Very helpful tool. We can do almost everything with it, and they're always within reach to help out. Also willing to take things into consideration and make certain changes. Very nice tool, support team and experience.