I bought a wig and received the wrong … I bought a wig and received the wrong length. I called customer service, I was told that they will not accept a return but will either mail me the correct length of give me credit for another purchase. The representative told me that the supervisor was at lunch and they would get back to me. Two weeks later, no one got to me. I called again, email and nothing happened. At their convenient, I was email back to contact the manufacturer. Why the inconsistency between what your representatives tell customers. More training need to be done. I am very disappointed.

This used to be one of my favorite… This used to be one of my favorite companies to order from until now! I had to go out of town for a funeral and placed an order on a Monday, paid extra to receive it in 1 to 3 business days., which would allow me to have it delivered before leaving early Sat morning! Every time I checked the order, it had not been shipped! I sent emails and called since they assure customers that they value them and will respond in a timely manner! My emails were ignored and of course there is no answer when I called! Sad to say, I did not receive the package before going to My Uncles funeral! Here it is Monday again, a whole week later, and the package is supposed to arrive this evening! I paid the extra shipping costs for Nothing!!! I am highly disappointed and angry with this experience! I won’t be recommending or shopping with this company Again!!! But obviously they could care less!!!

Will never recommend do yourself a… Will never recommend do yourself a favor and keep looking. Terrible customer service paid extra for shipping and customer service would not return my shipping cost after waiting almost a month. When I went to the post office I was told the company (glamourtress) had to initiate the return process and they wouldn’t even do that.

Ladies beware They will delete your… Ladies beware They will delete your reviews. If you tell them the brutal truth about the wig if it's horrible it's just horrible accept it smh I will never buy from them ever again

Liars and thieves! I ordered two wigs from Glamourtress in medium brown. When they were received, they were jet black and there was no return shipping label provided. I contacted them to initiate a return for refund of payment. They insisted the correct color was shipped. I filed a complaint with the BBB and repeated my dissatisfaction with the products I received. They feigned ignorance at first and finally stated they had no intention of providing a refund. Not only did they lie about the product color, but by virtue of the fact no shipping return label was provided is proof of a no refund or return policy. Unfortunately this experience was a valuable lesson for me. I no longer purchase any products from beauty supply products stores in person or online. They are liars and thieves.