I bought a wig and received the wrong … I bought a wig and received the wrong length. I called customer service, I was told that they will not accept a return but will either mail me the correct length of give me credit for another purchase. The representative told me that the supervisor was at lunch and they would get back to me. Two weeks later, no one got to me. I called again, email and nothing happened. At their convenient, I was email back to contact the manufacturer. Why the inconsistency between what your representatives tell customers. More training need to be done. I am very disappointed.

BUYER Beware....KEEP YOUR MONEY BUYER Beware....KEEP YOUR MONEY. ORDER FROM Hair Sisters... I Ordered 5 wigs returned 3 only Refunded me for 2 claiming I destroyed one ponytail....I didn't even order a ponytail. ..They are fraudsters. They want you to fight and argue with them...Wigs ARE HORRIBLE!!!!

The worest online shopping experience… The worest online shopping experience in my life. I made a very large order for my grandma, mother and myself. We had almost a $500 order to have the worest customer service. I had to call over 47 times for someone to answer the phone. Then had a manager accused me of fraud and continue to yell at me over the phone. He won't let me talk! After his unprofessional remarks I asked to speak to his manager we're he decided to hang up on me. I worked customer service for 5 years and never encountered should a rude company. I would not EVER RECOMMEND THIS WEBSITE OR COMPANY!!

STOLE MY MONEY.. CROOKS Hello, I've given your company more than enough time to either find my package, deliver my package or refund my money, none of the actions have been taken. I've tried calling the customer service number listed on your website, the phone rings out with no answering service. I've emailed you twice, I've received one response with no followup sense, it's now been well over a week. The lack of communication is completely unacceptable. You've taken over one hundred dollars from me, and I have not received my product, this is theft. Terrible experience 😪

Don't even think about returning or they'll charge you I used to use this site as my go-to for affordable wigs but I just received the wrong color wig with the right color tag attached like they're trying to pull one over on me. When I went to return,their return policy not only puts the shipping entirely on the customer, there's also a minimum 20% restocking fee which could go up to 50% for arbitrary reasons, AND you have to notify them you're returning the item by a certain amount of days through email so if they don't see your email you're out of luck. This is a Scam with a capital $. Edit: I used their contact page form to contact them about the order and received an undeliverable message so how would they get any messages about returns?? Error email with changed email address below: This is the mail system at host ---- I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to postmaster. If you do so, please include this problem report. You can delete your own text from the attached returned message.