Customer service is a thing of the past with them.. While Glamourtress has decent pricing for wigs, their site lacks when it comes to inventory. Many items are still in the website showing as an available option when in fact once you click on the item, excited to get a cute piece only to discover it’s sold out in every color. Continuously emailing customer service is a joke. They don’t even care to return emails to me at this point. Customer service should come with a tone of appreciation for return customers to come back wanting to spend their hard earned money with you. I have spent several hundreds if not thousands and I can’t get a phone call or email. I would not recommend at this point.

I have never ordered from your company… I have never ordered from your company l always order from Samsbeauty some of your reveiws some are simply awful.l want very much to order from you but being on a fixed income l don't have money to throw away. Make me believe that your company can be trusted.

QUALITY IS TRASH OMG! THEY DELETED MY REVIEW OF BUTTA LACE #5!!! If you think I'm lying, check it out yourself. All of the Butta units are horrible. These units are too costly for them not to last beyond a week. Of course they have other units; however, I won't be shopping with them again simply because they don't care what people receive as long as the company is making money by withholding information.

This used to be one of my favorite… This used to be one of my favorite companies to order from until now! I had to go out of town for a funeral and placed an order on a Monday, paid extra to receive it in 1 to 3 business days., which would allow me to have it delivered before leaving early Sat morning! Every time I checked the order, it had not been shipped! I sent emails and called since they assure customers that they value them and will respond in a timely manner! My emails were ignored and of course there is no answer when I called! Sad to say, I did not receive the package before going to My Uncles funeral! Here it is Monday again, a whole week later, and the package is supposed to arrive this evening! I paid the extra shipping costs for Nothing!!! I am highly disappointed and angry with this experience! I won’t be recommending or shopping with this company Again!!! But obviously they could care less!!!

False Advertisement I ordered a ponytail from GlamourTress. The ponytail I received did not match the picture on the site. GlamourTress said I could return it BUT I had to pay for shipping. I sent a picture of what was posted on their website and what ponytail I received. The company does not work on integrity. Make a purchase at your own risk. Terrible experience. I will NOT make another purchase from this site