STOLE MY MONEY.. CROOKS Hello, I've given your company more than enough time to either find my package, deliver my package or refund my money, none of the actions have been taken. I've tried calling the customer service number listed on your website, the phone rings out with no answering service. I've emailed you twice, I've received one response with no followup sense, it's now been well over a week. The lack of communication is completely unacceptable. You've taken over one hundred dollars from me, and I have not received my product, this is theft. Terrible experience 😪

QUALITY IS TRASH OMG! THEY DELETED MY REVIEW OF BUTTA LACE #5!!! If you think I'm lying, check it out yourself. All of the Butta units are horrible. These units are too costly for them not to last beyond a week. Of course they have other units; however, I won't be shopping with them again simply because they don't care what people receive as long as the company is making money by withholding information.

Disappointed ☹️ Ordered 2 wigs for one of my clients that were supposed to be 100% Human Hair, after she wears them until they need to be shampooed, I usually take care of them for her. I followed the care instructions on the packaging and they lost the curl pattern upon washing them even using the proper products. I called and emailed the company with no response until 2weeks later and now I can’t return them! I will not be ordering any more wigs from this company!

This used to be one of my favorite… This used to be one of my favorite companies to order from until now! I had to go out of town for a funeral and placed an order on a Monday, paid extra to receive it in 1 to 3 business days., which would allow me to have it delivered before leaving early Sat morning! Every time I checked the order, it had not been shipped! I sent emails and called since they assure customers that they value them and will respond in a timely manner! My emails were ignored and of course there is no answer when I called! Sad to say, I did not receive the package before going to My Uncles funeral! Here it is Monday again, a whole week later, and the package is supposed to arrive this evening! I paid the extra shipping costs for Nothing!!! I am highly disappointed and angry with this experience! I won’t be recommending or shopping with this company Again!!! But obviously they could care less!!!

Liars and thieves! I ordered two wigs from Glamourtress in medium brown. When they were received, they were jet black and there was no return shipping label provided. I contacted them to initiate a return for refund of payment. They insisted the correct color was shipped. I filed a complaint with the BBB and repeated my dissatisfaction with the products I received. They feigned ignorance at first and finally stated they had no intention of providing a refund. Not only did they lie about the product color, but by virtue of the fact no shipping return label was provided is proof of a no refund or return policy. Unfortunately this experience was a valuable lesson for me. I no longer purchase any products from beauty supply products stores in person or online. They are liars and thieves.