Good, not great. (though the HEs are very good) Our experience with Shipmonk has been rocky. We've been through several account managers since the beginning of our account. The HE's are always very helpful and communicative but if they ever need to bring in a seperate team for help - ops, engineering, etc....communication breaks down pretty quickly. We've had inventory issues in the past. HOWEVER - They get orders out in a timely manner and are willing to help when asked. They try their hardest and again, the HE's have good communication. Through no fault of their own, they don't have a lot of control over other departments communication.

Worth the Change We switched to ShipMonk after a disasterous year with another fulfillment center. ShipMonk is accurate and speedy, and incredibly responsive to all my requests and needs. They cost more for sure, but it's totally worth it to have our orders processed correctly. We are looking forward to growing our business further now that order fulfillment is going so smoothly.

Expensive and incompetent. Stay far far away. ShipMonk turned out to be too expensive for our use-case. In general, their support is bad. They simply are unable to fulfill straightforward requests in a timely fashion. These are simple things like getting a box ready for pickup. However, the real disaster is when it comes time to end the service. First, they committed to having our inventory ready for pickup by March 29. When we arrived at the warehouse, the poor warehouse staff had no idea what we were talking about, and had to scramble to get our stuff. Finally we picked up our boxes, but one item (a return) was missing. Not a huge problem, but annoying. Then, when trying to get back the unused balance from our account, the customer service staff kept saying an "offboarding specialist" would contact us. That's fine, but we've picked up our stuff, and just want our refund so we can go. After three weeks, no refund. But after repeated requests to customer service, we finally got a response. Unfortunately, that corresponded to them billing us for three pallets for our pickup, which we never received (and didn't want), as well as for another month of their minimum service fee. Remember, we had cancelled at the end of March, and they're billing as for another month at the end of April. Overall, a complete disaster. Now we'll likely need to take them to small claims court in order to get our money back.

Tania was ever so helpful and patient… Tania was ever so helpful and patient as we worked through a recent issue. Great all round and friendly!

Bryan Pineda is the definition of happiness Engineer When I go to Dictionary.com and look up Best Happiness Engineer Ever, a picture of Bryan Pineda pops up. I am excited to have a shipping problem or inquiry, just so I can speak to Bryan. Sometimes someone else solves my issue or I make one up, just so I can speak to Bryan. It seems like he is telepathic, telekinetic, and pyrokinetic, because he knows my issue before I tell him, he is already solving it, and he is Fired up to help.